Senior Strategic Program Manager

About the role

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you. This role will support strategic programs across Card Processing Solutions (CPS) Software Engineering, including R&D initiatives involving card processing, transaction routing, integration, and platform modernization. The successful candidate will be comfortable navigating complex technical environments, managing multiple interrelated projects and dependencies, and partnering across product, engineering, operations, and executive leadership teams to deliver business outcomes. Experience within payments, banking technology, or financial services is highly valued. At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; or Monett, MO.

Responsibilities

• Lead strategic software engineering programs comprised of multiple interrelated projects supporting CPS products, payment solutions, and business initiatives.
• Establish strong partnerships across Product Management, Engineering, Architecture, Operations, and executive leadership to drive alignment and successful delivery of roadmap commitments.
• Provide end-to-end program leadership, including planning, governance, financial management, stakeholder engagement, risk management, and executive communications.
• Drive transparency and accountability across complex cross-functional initiatives by effectively managing dependencies, issues, risks, and key decisions.
• Ensure delivery excellence through adherence to Corporate Program Management Office (CPMO) standards, SDLC processes, governance practices, and audit-ready program documentation.
• Champion continuous improvement, innovation, and adoption of modern delivery practices, including automation and AI-enabled capabilities that improve program and organizational outcomes.
• May perform other job duties as assigned.

Requirements

• Minimum of 6 years of program and/or project management experience.
• Experience managing large, complex programs or projects involving multiple teams, third-party partners, and cross-functional dependencies.
• Experience managing program governance, scope, schedules, budgets, risks, issues, and dependencies within Agile, Waterfall, or hybrid delivery environments.

Qualifications

• Bachelor’s degree preferred.
• Experience within Financial Services, FinTech, Payments, EFT, Banking, Credit Union, or Card Processing industries.
• Experience supporting platform modernization, cloud migration, digital transformation, or large-scale integration initiatives.
• Experience leveraging AI tools to improve program planning, reporting, risk identification, stakeholder communications, knowledge management, or delivery efficiency.
• Experience working with Azure DevOps, Jira, Microsoft Project, Power BI, and related delivery management tools.
• Strong communication, leadership, and stakeholder management skills, including experience presenting to and partnering with technical, business, and executive audiences.
• Ability to influence, coordinate, and drive successful outcomes across diverse teams and stakeholders without direct reporting authority.
• Ability to work effectively in a dynamic environment with competing priorities and changing business needs.
• PMP, PgMP, SAFe, ACP, or similar project/program management certification.

Benefits

We offer comprehensive benefits