Senior Strategic People Partner

Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Service Lifecycle Management platform offers domain-fit solutions for supply chain optimization, pricing strategy, and service fulfillment (e.g., warranty management, field service management, service parts management, knowledge management). With a global presence, we serve world-leading organizations such as JCB, Kubota, Electrolux, Toyota, Renault, and Hitachi.

About The Team

At Syncron, we're building the future of aftermarket by helping the world's leading manufacturers deliver exceptional service experiences. As our Strategic HR Business Partner, you will play a critical role in shaping the organization behind that mission.

About The Role

Partnering with the global Sales and Customer-Facing organization, you will help leaders build high-performing, engaged teams that deliver meaningful outcomes for our customers. You'll bring strategic perspective while maintaining a hands-on approach, translating business priorities into practical people solutions that enable growth, transformation, and operational excellence. This role is ideal for someone who thrives in a fast-paced SaaS environment, enjoys simplifying complexity, embraces accountability, and believes that great people practices create lasting business impact.

Responsibilities

• Partner with leaders throughout the organization to shape people strategies that accelerate business growth and customer success.
• Act as a trusted advisor, helping leaders navigate organizational change, talent decisions, and business transformation.
• Build organizational capability through thoughtful workforce planning, leadership development, succession planning, and organizational design.
• Coach leaders to create high-performing, inclusive teams where people can grow, contribute, and do their best work.
• Lead key talent processes, including performance management, talent reviews, succession planning, and compensation planning.

Requirements

• 10+ years of progressive HR experience, including partnering with senior leaders in commercial or customer-facing organizations.
• Experience supporting Sales, Customer Success, Professional Services, or other revenue-generating functions within a global business.
• Experience at Syncron is highly valued. For external candidates, experience within a high-growth SaaS company is strongly preferred; enterprise software or technology industry experience will also be considered.
• Strong commercial acumen with an understanding of subscription and customer-centric business models.
• Demonstrated success leading organizational transformation, talent strategy, workforce planning, and leadership development.
• Experience working in global, matrixed organizations with diverse teams and cultures.

Skills

• Knowledge of U.S. and LATAM employment law; international HR experience is a plus.

Benefits

• Competitive compensation: USD 150-170K Base
• 401(k) plan with company match
• Health, dental, and vision insurance
• Remote working
• Paid time off

Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!