Senior Strategic Operations Specialist
About the role
The Senior Strategic Operations Specialist serves as a key operational partner to the SVP of Operations and Strategic Implementation. This role is designed for a highly motivated, self-directed professional who can manage complex projects, develop operational processes, and contribute to executive-level initiatives while supporting Catalight's strategic mission.
Responsibilities
Partner closely with the SVP of Operations to support day-to-day and long-term strategic priorities.
Anticipate needs, manage competing priorities, and ensure initiatives stay on track.
Prepare briefings, presentations, reports, and decision-support materials for executive leadership.
Represent the SVP's operational priorities in cross-functional meetings and communications as appropriate.
Lead and coordinate high-priority, cross-functional projects from inception to completion.
Develop and maintain project plans, timelines, milestones, and accountability structures.
Monitor project progress, proactively identify risks, and implement mitigation strategies.
Manage multiple competing priorities with agility and precision.
Design, document, and implement process flows and standard operating procedures (SOPs) across operational areas.
Identify inefficiencies and recommend data-driven solutions to optimize operations.
Partner with operational teams to drive continuous improvement initiatives aligned with organizational goals.
Translate complex workflows into clear, actionable process documentation.
Support strategic initiatives related to healthcare network management and health plan operations.
Collaborate with clinical, compliance, and network teams to ensure operational alignment.
Stay current on managed care marketplace trends, regulatory requirements, and behavioral health operations best practices.
Build strong relationships across departments to drive alignment and collaboration.
Support management of regulatory and compliance-related activities.
Ensure operational initiatives adhere to applicable federal, state, and industry regulations.
Facilitate working sessions, prepare agendas, and track action items across teams.
Qualifications
We believe humans with a diverse range of experiences may be suited for work at hand. We are avoiding education and experience minimums with an acknowledgment that these can be barriers for historically excluded groups.
This role is suited for a dynamic, empathetic, and forward-thinking leader with a proven track record of inspiring teams, strong operational and programmatic thinking, driving organizational growth, and championing social impact, particularly within a nonprofit or community-focused setting.
What would be a plus:
Direct experience serving or working with individuals with intellectual and developmental disabilities and their families.
Direct experience in healthcare operations, health plan operations, or healthcare network management.
Demonstrated experience supporting executive-level operations or initiatives.
Proven ability to independently manage complex, multi-stakeholder projects.
Experience with process design, workflow development, and operational improvement.
Strong understanding of managed care, behavioral health operations, and/or IDD services.
Familiarity with provider network management.
Experience with health plan operations, contracting, or network strategy.
Requests
Must be able to communicate effectively within the work environment, read and write using the primary language with the workplace.
Frequent speaking and listening (25-75%) to clients, staff, and others in the workplace.
Ability to utilize computer, cell phone (iPhone).
Frequent sitting.
Knowledge, Skills & Abilities
Community oriented: Seeks to understand the underlying needs, desires, and values of colleagues.
Proactively builds spaces for others to engage in learning and community.
Appreciates and demonstrates collaboration across teams.
Serves as a role model, bringing our core values to life in your work.
Appreciation for cross-departmental collaboration.
Willingness and commitment to self-reflection and re-thinking.
Ability to understand your physical, mental, social, and financial wellbeing needs with a willingness to co-create boundaries that allow you to sustainably show up and honor your humanity.
Commitment to managing a remote schedule that aligns with PST business hours, ensuring your availability supports a healthy team rhythm and effective cross-functional partnership.
Conditions of Employment
Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ).
The People & Performance Department must analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position.
Ability to obtain and maintain clearance through the Office of Inspector General.
Ability to obtain and maintain a National Provider Identifier (NPI).
Must attend any required training.
Compensation
$115,000 - $160,000 Annually