Senior Strategic Account Executive - PBM Health Plans - Remote

About the role

The Strategic Account Executive manages ongoing client relationships and strategic partnership initiatives for an assigned book of business dedicated to Health Plans. They serve as a client-facing resource, advocate, and coordinator within the organization, working closely with other functional areas to manage contracts, including rebates, performance guarantees, win-upsells, and meeting contractual obligations. They also work with Sales on prospective clients and RFP responses, focusing on upselling appropriate services, renewing contracts, retention of membership, and maintaining high client satisfaction.

Responsibilities

• Manage assigned accounts with a focus on client trend and contract performance, strategic plan development and execution, and cultivating and maintaining multi-level client relationships.
• Manage client contract renewal or market check activities with the primary goals of retaining clients, obtaining multiple-year agreements, and maintaining or improving profitability.
• Understand the primary business objectives of the client, develop and manage shared goals, and demonstrate program value to the client.
• Understand OptumRx product and service offerings, and articulate the operational, clinical, and financial value of our programs to the client across multiple stakeholders.
• Maintain consistent, accurate, and regular client communications.
• Prepare and present regular client performance reviews, including identification of cost drivers, recommendations for cost savings opportunities, utilization and cost reports, and OptumRx industry news.
• Maintain a complete understanding of client contract terms, including monitoring and reporting of performance guarantees, rebate performance, and contractual obligations; ensure all assigned contracts are monitored and reported as stated in the terms.
• Facilitate the creation and delivery of client presentations, implementation activities as applicable, and daily client interaction.
• Stay abreast of industry trends and developments, and demonstrate strong communication skills in presenting these to clients.
• Demonstrate expertise in pharmacy benefit strategies and OptumRx Rx clinical programs, and articulate these accurately to clients and internal partners.
• Provide leadership to team members in client, segment, and corporate initiatives.
• Provide regular feedback to management team regarding client metrics, client requirements, and business development opportunities.
• Maintain documentation on clients in both Optum systems and within client dashboards, such as the Executive Sponsor Dashboard and Salesforce.
• Participate in sales preparation meetings and finalist sales presentations as necessary.
• Ensure client satisfaction and develop action plans if NPS does not reflect high client satisfaction.
• Support other departments as requested.
• Exhibit compliant and ethical behavior in the performance of job responsibilities, including complying with all applicable federal and state laws and regulations, Code of Conduct, Business Ethics Policies and Procedures, and other policies and procedures applicable to position.
• Participate in Compliance and Ethics Program, including attending annual compliance and ethics training and reporting suspected violations of the law or OptumRx's policies and procedures via OptumRx's Procedures for Reporting Incidents of Possible Improper Employment Practices, Misconduct, or Improper Financial/Accounting Practices.

Qualifications

• 3+ years of experience in PBM client account management.
• 2+ years of experience with managing client contracts.
• Advanced proficiency in delivering presentations to various audiences.
• Proficient with MS Suite - Word, Excel, PowerPoint.
• Ability to potentially travel up to 25%.
• Willingness to work with clients and colleagues across various time zones.
• Driver's License and access to a reliable transportation.

Preferred Qualifications

• 3+ years of experience with upsell programs to clients.
• 2+ years of PBM operations experience.
• 2+ years of PBM Healthplan clients experience.
• Project Management Experience/Certification.
• Familiarity with RxClaim; Tracker and Navigator.
• Advanced understanding of PBM industry.