Senior Staff Product Designer - Customer Experience

About the role

The Senior Staff Product Designer will lead the design of tools for trucking and logistics companies to manage daily operations for a fleet of self-driving trucks. This role requires expertise in interaction design, information architecture, and UX research, with a focus on creating intuitive and integrated experiences.

Responsibilities

• Own the customer experience blueprint
• Define consistent, simple interactions with the Aurora Driver
• Design customer-facing digital tools across web, mobile, and partner integrations
• Use AI across the design lifecycle without losing judgment
• Tie work directly to outcomes, such as ensuring support feels like a natural part of the product
• Manage and develop one Product Designer, contributing to raising the bar for the broader design practice

Requirements

• 8+ years of experience in product design, with a track record of leading complex, multi-workstream projects
• Experience formally managing other designers
• A portfolio showing end-to-end work across research and design for complex enterprise, operational, or mission-critical systems, with clear evidence of business impact
• Expertise in interaction design, information architecture, and UX research with a high bar for visual design quality
• Exceptional written and verbal communication skills, with the ability to translate research insights and design rationale into clear, compelling narratives for executive, cross-functional, and technical audiences

Qualifications

• Desirable qualifications include experience with autonomous technology, hardware-software integrated products, or physical supply chain logistics

Skills

• Strong leadership and project management skills
• Ability to work collaboratively with cross-functional teams
• Excellent problem-solving and analytical skills
• Strong understanding of user-centered design principles

Benefits

Base salary range: $189K-$274K per year. Aurora offers an annual bonus, equity compensation, and comprehensive benefits package.

Pay

The base salary range for this position is $189K-$274K per year. Aurora's pay ranges are determined by role, level, and location. Within the range, the successful candidate's starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions.

Schedule

Working at Aurora involves a hybrid work environment where employees are in the office at least 3 days per week.

Benefits

Aurora offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Equal Opportunity Employer

Aurora is an equal opportunity employer and does not discriminate against any applicant for employment based on race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy status, parent or caregiver status, ancestry, political affiliation, veteran and/or military status, physical or mental disability, or any other status protected by federal or state law.