Senior / Staff Forward Deployed Engineer

About the role

We're seeking a Forward Deployed Engineer to join our San Francisco team. You'll serve as the technical interface and project leader between Giga and our customers, building and deploying sophisticated AI-driven solutions at scale.

Responsibilities

• Lead customer engagements from start to end: run discovery calls & demos, align business/technical stakeholders on milestones, oversee the deployment/maintenance of world class agents, and serve as the primary PoC who drives meetings and removes blockers.
• Design & ship production-ready AI agents: work with large-scale data, write backend code, build integrations, and deploy to cloud infrastructure.
• Own the full agent development life cycle: prototype quickly, set up CI/CD, monitor live usage, iterate to targets, and document best practices to speed up future projects.
• Mentorship: Manage and mentor agent engineers to grow into project leaders, while maintaining an exceedingly high bar for excellence.
• Debug live issues in real-time, unlock business opportunities, and help win, retain, and grow customers.
• Close the feedback loop with product & platform: capture unmet needs, prototype new features, and collaborate with core teams to strengthen the platform for all customers.

Requirements

• Know the Stack: Understanding of React, Python, tool calls, APIs, etc.
• Interpersonally Acumen: Able to solve problems in a people-centric manner, communicate effectively, and operate with a low ego.
• Must have experience in customer-facing roles.
• Strong Background: Computer science degree or industry-equivalent experience and customer facing experience (e.g. consulting); 4+ years of total managerial experience.
• Entrepreneurial: Preference for candidates with experience at successful startups - former founders are especially valued; ability to context switch constantly and rapidly; high bar for quality work.
• Gritty: Capable of working long productive hours; very high attention to detail; can own a project end-to-end with limited or no guidance.
• Experienced: 4+ years customer facing experience; 4+ years of hands-on engineering experience.

Qualifications

• Computer science degree or industry-equivalent experience.
• Customer facing experience (e.g. consulting).
• 4+ years of total managerial experience.
• 4+ years of hands-on engineering experience.

Skills

• Understanding of React, Python, tool calls, APIs, etc.
• Able to solve problems in a people-centric manner.
• Experience in customer-facing roles.
• Strong background in computer science or equivalent industry experience.
• Experience managing and mentoring team members.
• Experience designing and deploying AI-driven solutions at scale.
• Experience working with large-scale data and writing backend code.
• Experience building integrations and deploying to cloud infrastructure.
• Experience owning the full agent development life cycle.
• Experience debugging live issues in real-time.
• Experience capturing unmet needs and collaborating with core teams.

Benefits

• Competitive base + bonus + equity
• Catered lunch daily
• Dinner stipend $500/month
• Wellness & commuter benefits (gym, fitness classes, mental health)
• 401(k) plan
• Medical, dental, and vision coverage

Pay

Compensation Range: $180K - $400K

Schedule

Full-time