Senior Forward Deployed Engineer

Key Responsibilities

• Lead end-to-end delivery of projects using Retell's voice agent platform - from prototyping to production, communicating progress and risks clearly.
• Become go-to experts on building voice AI solutions, especially LLM prompting tips & tricks.
• Build full-stack integrations (Python, JavaScript) with enterprise tools (e.g. CRMs, ERPs, scheduling tools).
• Partner with sales to engage clients to gather requirements, prototype demos, and present system designs.
• Scope projects, resolve blockers, and align teams with concise updates.
• Codify reusable patterns into tools or platform components.
• Translate field feedback into actionable product and GTM recommendations.

About The Role

As a Senior Forward Deployed Engineer, you’ll deliver Retell’s voice AI solutions to enterprise clients, embedding with their teams to build production-ready systems. You’ll bridge technical and non-technical stakeholders with exceptional communication, driving adoption and shaping our platform through customer insights.

JOB DETAILS

• Cash: 180k - 300k
• Equity: Equity Provided
• Location: Redwood City, CA, US
• US Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H1B/H-1B, TN, L-1, E-3, F-1 (OPT/CPT), and O-1 visas.
• Other Benefits:
• 100% coverage for medical, dental, and vision insurance
• $70/day DoorDash credit for unlimited breakfast, lunch, dinner, and snacks
• $200/month wellness reimbursement (gym, fitness classes, etc.)
• $300/month commuter reimbursement (gas, Caltrain, etc.)
• $75/month phone bill reimbursement
• $50/month internet reimbursement

Interview Process

• Recruiter Intro Call (15min): Learn about us and share your background.
• Technical Phone Interview (45 min): Live coding on CoderPad, explaining your approach.
• Onsite/Virtual Interviews (2–3 hrs): Hosted in our office if located in the Bay Area or virtual, with three rounds:
• Communication: Persuade and align stakeholders.
• Architecture Case: Design a production-ready system.
• Problem-Solving: Build a full-stack solution under constraints in any basic environment setup like python, java, node.js, etc.