Senior Forward Deployed Engineer
Overview
Serving as the dedicated technical owner for one or more of our largest enterprise customers after the contract has been signed
Shipping code, reliable software, and systems that carry production traffic from day one
Pioneering the patterns for deploying Mintlify inside organizations with 100,000+ employees
Scoping ambiguous customer asks into shippable plans, and saying no when the ask would fork the product
Designing and deliver self-hosted and VPC deployments, SSO (SAML/OIDC), and least-privilege access architectures
Building enterprise-specific integrations with customer systems as they exist today, finding the least invasive path rather than demanding a rebuild
Debugging production issues across the full stack and own them to resolution
Productizing the patterns you see across deployments: self-hosting packages, runbooks, integration templates
Feeding field knowledge back into the core product so we never solve the same problem twice
What You Bring To The Table
- 5+ years of software engineering experience with real production ownership (you've been paged, you've done the postmortem), focused on backend work
- Direct customer-facing experience: you've sat across from a customer, explained a technical limitation, and kept their trust
- Comfort with enterprise deployment realities: cloud infrastructure, networking, SSO, compliance-conscious environments
- Strong written and verbal communication: you can brief an executive and pair with their platform team in the same afternoon
- Bonus points: Previous founding experience. Experience in an FDE, solutions architecture, or professional services motion.
Why you should join our Enterprise Solutions Team
The Enterprise Solutions team is new and this is a founding seat. We operate as a mini-startup inside each large enterprise deployment with full ownership and direct contact with the customer. You'll define how Mintlify builds enterprise-ready products and prove out the motion for serving the largest organizations in the world, with a direct and measurable line from your work to revenue.
Company Benefits
- Competitive compensation and equity
- 20 days paid time off every year
- 401k or RRSP
- $420/month wellness stipend
- 100% coverage for Health, dental, vision (within the US)
- Free Ubers to and from the Mintlify office
- Free lunch and dinners while working at the Mintlify office
- Annual team offsite (previously went to Alaska, Hawaii)