Senior Specialist Retail Operations

Your Mission

• Systems & Technology: Lead the daily management, optimization, and troubleshooting of core retail systems including but not limited to, UKG Kronos Dimensions, SharePoint, and POS platforms to ensure seamless store operations.
• Drive continuous improvement by identifying system inefficiencies, implementing process enhancements, and partnering with cross-functional teams to support updates and integrations.
• Develop, maintain, and update comprehensive training materials and tools, enabling consistent adoption, improved user proficiency, and alignment with operational best practices across all retail locations.
• Field Communication: Continuously develop and maintain a standardized communication process between corporate and field organization. Manage all communications to ensure timely, efficient, and consistent flow of information. Ensure all shared information remains updated and relevant.
• Retail Supplies: Strategically plan and manage retail supplies to achieve budget and meet store needs, inclusive of but not limited to operational supplies, shopping bags, replenishment of marketing, and store opening supplies.
• Policies & Procedures: Manage all DTC Store Operations policies, procedures and controls to ensure necessary business practices are relevant to achieving business objectives, increasing efficiency, and ensuring legal compliance with local laws.
• Calendar: Develop, strategically plan and maintain PNA DTC Store Operations Calendars to manage timely and accurate achievement of critical deliverables needed by cross-functional departments to the field.
• Contests & Awards: Manage contests and awards for the DTC store field teams inclusive of reporting, prizing, budgets, and communication.
• Support: Perform several broadly defined tasks to support the timely completion and communication of retail initiatives. Projects ranging in scale that may impact systems/services for the DTC organization which include meetings, time keeping, gift cards, customer service, and other projects/systems that may arise.

Your Talent

• Excellent verbal and written communication skills including English at a business level
• Team player with strong problem-solving skills with a proactive, solution-oriented mindset with a willingness to ask questions and seek guidance
• Ability to manage multiple priorities in a fast-paced retail environment
• Strong organizational, time management, and project management skills
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, SharePoint)
• Additional language fluency and previous retail experience are beneficial

Pay & Benefits

The hiring range base pay for this position is $67,700-$91,900 + Bonus + Benefits (Benefit Summary Corporate). Pay may vary depending on job-related knowledge, skills, and experience.