Retail Operations - Senior Manager

About the role

This role drives the execution of the Retail Operations strategy by ensuring stores are equipped with scalable processes, capabilities, and systems that deliver operational excellence, and best-in-class performance and customer experience.

Core Responsibilities

• Own end-to-end retail operations, driving improvement across inventory accuracy, logistics, shrink, labor planning, payroll, compliance, risk, property, and retail technology (POS, apps, endless aisle).
• Define and scale SOPs/BSPs, operational frameworks, reporting, training, and communication rhythms to ensure consistent execution.
• Act as the primary operational partner to stores, prioritizing field needs and customer experience.
• Lead vendor and supplier management to ensure quality, performance, and cost efficiency.
• Champion operational excellence, efficiency, and profitability through data-driven decision-making.
• Serve as a senior cross-functional partner and retail consultant across the business.

New Store Openings (NSO)

• Lead and govern the full NSO lifecycle, ensuring consistency, budget control, and alignment with global standards.
• Translate BAU operations into scalable NSO playbooks, tools, and multi-format frameworks.
• Oversee NSO execution including store setup, inventory, systems, visual merchandising, compliance, vendor coordination, and readiness.
• Partner with Retail Training to deliver onboarding, soft openings, and operational handover.
• Lead NSO execution including store setup, inventory, systems, visual merchandising, compliance, vendor coordination, and readiness.

Leadership & Accountability

• Lead and develop high-performing retail and NSO teams, building a strong and diverse talent pipeline.
• Own retail operations and NSO budgets, ensuring on-time, on-budget delivery.
• Deliver core KPIs including stock accuracy, shrink, labor efficiency, logistics performance, and system stability.
• Ensure effective risk management, secure stock movements, and fit-for-purpose systems and data.

What you'll need

• 5+ years of Retail & operations experience in a fast-paced, high-volume, and agile environment.
• Experience with retail labor management.
• Experience in new store openings in a variety of formats in North America.
• Strong project skills, ability to lead, manage, and support multiple complex projects simultaneously.
• Clear communicator.
• Strong interpersonal & collaboration skills.
• Understanding of how to motivate & communicate to retail team/s.
• Experience in decision making, negotiation, and problem-solving.
• Willingness to challenge and be challenged.
• Willingness to give and receive effective feedback.
• High organization, time management, and prioritization skills.
• Ability to travel and work across time zones where required.

Preferred Skills

• Experience working across multiple countries and new store openings.
• Analytical thinking and proficiency in creating business cases.
• Experience and proficiency with a variety of tech and retail systems.
• Experience with budget creation and control.
• Experience in process mapping and continuous improvement.
• Experience in change management.
• Experience in communicating in multiple languages preferred.
• Willingness to travel.

Pay & Benefits

The role has a salary range between $120,000-140,000. We are committed to fair and consistent pay practices. The salary range shown represents the anticipated hiring range for this position and may vary depending on individual qualifications and internal equity.

The perks include:

• Comprehensive Medical, Dental & Vision plans.
• Performance-based Bonus opportunity.
• Competitive PTO.
• Contributory 401(k).
• Gymshark Employee Discount & long service awards.
• Funded multi-site fitness membership.
• Enhanced Family Leave plans.
• STD & LTD plans.

Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.