Senior Specialist - Retail Training

About the role

You will play a key role in shaping the retail training landscape across the East Coast stores. Based in New York, you’ll work closely with Store Leaders, In-Store Trainers, and the East Coast Area Lead to implement learning strategies that drive business results and a premium customer experience. You will report directly to the Retail Training Lead - Americas.

Responsibilities

• Manage the end-to-end execution of the area training strategy across East Coast stores, ensuring consistency, alignment, and impact
• Develop and design a strategic training calendar aligned with business goals, product launches, seasonality, and Premium Customer Service excellence initiatives ensuring relevance and scalability
• Lead the New Store Opening (NSO) and Permanent Store onboarding process ensuring seamless organization, facilitator coordination and powerful delivery- adjusting as needed to maximize impact
• Provide ongoing coaching and mentorship, developing key behaviors that elevate premium customer service standards and elevated rituals in partnership with the In-Store Trainers and store teams to enhance their performance and impact
• Assess and track store performance, identify capability gaps, and prioritize training needs in collaboration with Area and Store Leaders through our eLearning platform and other training programs
• Facilitate high-impact training sessions across formats: in-store, classroom, and virtual
• Act as a cultural carrier and change agent that is representative of On’s Spirits, culture of learning and development, and overarching mission across your region

Requirements

• 4-5 years of experience in a retail training manager role, with increasing levels of scope and responsibility
• Proven track record of leading successful training initiatives across an area with multiple store locations
• Comfortable working autonomously, managing time, priorities, and travel schedules independently
• Skilled in facilitating learning for diverse retail audiences through in-person, digital, and hybrid formats
• Strong data literacy — able to interpret performance metrics and learning feedback to inform training actions
• Passionate about talent development, with a hands-on, collaborative, and coaching-focused approach
• Creative and adaptable — able to develop impactful content with available tools (e.g., Google Suite, Digital Apps)
• Hightly organized, proactive, and capable of managing multiple projects across locations simultaneously
• Excellent communication and interpersonal skills; fluent in English (Spanish is a plus)
• Willing and able to travel extensively within the East Coast and occasionally may need to travel within and outside the US (up to 40%)

Qualifications

Typical cash compensation range for this position inclusive of base + bonus: $99,000-$110,000. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. Certain roles may be eligible for equity compensation in addition to cash compensation.

Skills

• Strategic planning and implementation
• Training and development
• Leadership and management
• Customer service
• Collaboration and teamwork
• Data analysis and interpretation
• Facilitation and presentation
• Travel and logistics management

Benefits

• Medical, dental, and vision benefits
• Competitive PTO package
• Industry-leading 401(k) program
• 11 paid US holidays
• Corporate office closure between Christmas and New Year
• Plethora of product perks

Pay

Typical cash compensation range for this position inclusive of base + bonus: $99,000-$110,000.

Schedule

Occasional travel within and outside the US (up to 40%).