Senior Specialist, R&D Business Operations

AbbVie’s mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience—and products and services in our Allergan Aesthetics portfolio.

About the role

The Senior R&D Specialist aids Clinical Drug Supply Management (CDSM) in ensuring materials and services needed in daily operations are appropriately acquired. This position partners with multiple teams, including CDSM project managers, Procurement, Corporate Disbursement Operations (CDO), Accounts Payable (AP), Vendor Master team, R&D Finance, and suppliers to fulfill approximately 500+ customer orders per year. This role tracks open items, troubleshoots invoice issues, ensures close-out through payment to suppliers, and conducts Procure-to-Pay (PTP) issue root-cause analysis to recommend process improvements.

Responsibilities

• Initiate orders in response to customer requests for material goods or services in company purchasing systems (e.g., SRM), including WBS-associated orders.
• Partner with purchasing and CDO to resolve issues resulting from orders, such as discrepancies (e.g., pricing, quantity) between initial requisition, invoices, and purchase order amounts.
• Set up new suppliers or update existing vendor information and data in vendor management systems.
• Act as a liaison between the business and suppliers to resolve order issues, including damaged materials, incorrectly shipped items, returns, and freight concerns.
• Update systems (e.g., SRM, ECC) upon receipt of goods and services, close out open orders, and initiate payment to suppliers within expected timeframes, including identifying and resolving invoice payment issues.
• Track open or outstanding orders and follow up with customers or suppliers to ensure appropriate close-out.
• Collect and analyze data, conduct root-cause analysis, and work with supervisors to recommend and implement process improvements for accurate transactions, effective delivery of goods and services, and timely payment to suppliers.
• Work with R&D customers to identify and promote opportunities to centralize ordering activity whenever possible.

Qualifications

• High School diploma or equivalent. Minimum of 4 years of relevant experience, or an Associate’s Degree with 3 years of relevant experience, or a Bachelor’s Degree with a minimum of 2 years of relevant experience.
• Experience with and working knowledge of AbbVie Procure-to-Pay systems and applicable policies and procedures preferred.
• Proficient in Excel and able to learn new software/technology quickly.
• Exceptional customer service skills supporting effective problem-solving, issue identification, and resolution.
• Excellent verbal and written communication skills.
• Demonstrates strong analytical and critical thinking skills with attention to detail.
• Able to complete tasks independently and manage competing priorities effectively.

Benefits

• Comprehensive package including paid time off (vacation, holidays, sick), medical/dental/vision insurance, and 401(k) for eligible employees.
• Eligibility to participate in short-term incentive programs.

Pay

The compensation range for this role is based on the job grade and may vary depending on geographic location and other factors. The range may be modified in the future. Individual compensation will be determined based on experience and location.