Senior Specialist, R&D Business Operations

Company Description About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us atwww.abbvie.com. Follow @abbvie onLinkedIn,Facebook,Instagram,XandYouTube. Job Description The Senior R&D Specialist aids Clinical Drug Supply Management (CDSM) in ensuring materials and services needed in daily operations are appropriately acquired. This position partners with multiple teams, including CDSM project managers, Procurement, Corporate Disbursement Operations (CDO), Accounts Payable (AP), Vendor Master team, R&D Finance, Suppliers, etc. to fulfill approximately 500+ customer orders per year. This position will track open items, troubleshoot invoice issues when necessary, and ensure close out through payment to suppliers. This position will also conduct PTP issue root-cause analysis and recommend process improvements. Responsibilities Initiate orders in response to customer requests for material goods or services in company purchasing systems, e.g. SRM, including WBS associated orders.Partner with purchasing and CDO to resolve issues resulting from orders. Examples include discrepancies (e.g. pricing, quantity) between initial requisition, invoices, and purchase order amounts.Set up new suppliers, or update existing information and data, for vendors providing goods and services in the vendor management systems.Act as a liaison between the business and suppliers to resolve order issues including damaged materials, incorrectly shipped items, returns, understand freight etc.Update systems, e.g. SRM, ECC, appropriately upon receipt of goods and services. Close out open orders appropriately and initiate payment to suppliers within expected timeframes, which includes providing invoice payment issue identification and resolution support.Track open or outstanding orders. Follow-up with customers or suppliers as needed to ensure appropriate close out process is executed.Collect and analyze data, conduct root-cause analysis, and work with Supervisor to recommend and implement process improvement changes in support of accurate transactions, effective delivery of goods and services, and timely payment to suppliers.Works with R&D customers to identify and promote opportunities to centralize ordering activity whenever possible. Qualifications High School diploma or equivalent. Minimum of 4 years relevant experience, or an Associates Degree with 3 years relevant experience, or a Bachelors Degree with a minimum of 2 year of relevant experience.Experience with and working knowledge of AbbVie Procure-to-pay systems and applicable policies and procedures, preferred.Must be proficient in Excel and be able to learn new software/technology quickly.Exceptional customer services skills that support effective problem solving, issue identification and resolution.Excellent verbal and written communication skills.Demonstrates excellent analytical and critical thinking skills with strong attention to detail.Able to complete tasks independently and manage competing priorities effectively. Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law: The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at thetimeofthis posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographiclocation,andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture.We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.This job is eligible toparticipatein our short-term incentiveprograms. Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.Theamountandavailabilityof anybonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company'ssoleandabsolutediscretion unless and until paid andmay bemodifiedat the Companys sole and absolute discretion, consistent withapplicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visithttps://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html