Senior Specialist Nonqualified Operations

About the role

The Senior Nonqualified Operations Specialist processes and reviews complex participant level transactions on nonqualified retirement accounts using Metrix and Pega systems. This role supports multiple non-transaction-based functions and serves as a subject matter expert (SME) and business analyst.

Responsibilities

• Maintain departmental productivity and quality goals
• Process and quality review complex transactions, including handling highly visible and complex clients
• Support Associate and Specialist roles as SME and BA
• Coordinate workflow, maintain resources, and prepare reports
• Serve as a point of contact for internal/external audits and SME for risk and control items
• Design clear, respectful communications and presentations for various audiences
• Act as primary point of contact for internal business partners

Requirements

• Bachelor's degree in Business (or related field) or equivalent work experience
• 3 - 4 years of non-qualified plan related experience in operational processing
• Strong understanding of nonqualified products and industry, including 409a guidelines
• Knowledge of Empower services, products, policies, and procedures
• Excellence and attention to detail in complex transaction processing

Qualifications

• Experience conducting quality review
• Advanced decision-making and analytical skills
• Advanced Excel skills, including formatting, macros, and VLOOKUP
• Strong written and oral communication and presentation skills
• Detail-oriented and capable of in-depth research

What You Will Bring

• Bachelor's degree in Business (or related field)
• 3 - 4 years of non-qualified plan related experience
• Understanding of nonqualified products and industry
• Knowledge of Empower services, products, and policies
• Excellent transaction processing skills

Benefits

• Medical, dental, vision, and life insurance
• Retirement savings with generous company matching contributions
• Tuition reimbursement
• Business-casual work environment
• Generous paid time off
• Paid volunteer time
• Leave of absence programs
• Business Resource Groups (BRGs)

Pay

$55,300.00 - $76,075.00

Schedule

Remote and Hybrid positions require reliable high-speed internet with a wired connection and a suitable workspace at home.