Senior Specialist, Middle Office Team Lead

About the role

Serves as team supervisor/manager for day-to-day operations of a medium to large-sized Middle Office support team.
Manages daily activities for a Middle Office support team servicing multiple funds and aligns team resources to complete daily tasks.
Oversees review of data, issue escalations, and complex matters; acts as the first line supervisor for task assignment and issue resolution.
Directs, motivates, and develops staff while ensuring work quality, compliance with service level agreements, and proper review/documentation of work.
Provides oversight on review of exceptions, manages escalation and correction of errors, and resolves complex escalated issues.
Provides product knowledge and technical assistance on moderately complex problems and serves as the team’s initial escalation point.
Prepares performance reviews, provides ongoing feedback, and helps develop team objectives.

Responsibilities

• Serves as team supervisor/manager for day-to-day operations of a medium to large-sized Middle Office support team.
• Manages daily activities for a Middle Office support team servicing multiple funds and aligns team resources to complete daily tasks.
• Oversees review of data, issue escalations, and complex matters; acts as the first line supervisor for task assignment and issue resolution.
• Directs, motivates, and develops staff while ensuring work quality, compliance with service level agreements, and proper review/documentation of work.
• Provides oversight on review of exceptions, manages escalation and correction of errors, and resolves complex escalated issues.
• Provides product knowledge and technical assistance on moderately complex problems and serves as the team’s initial escalation point.
• Prepares performance reviews, provides ongoing feedback, and helps develop team objectives.

Requirements

• High school/secondary school or equivalent combination of education and experience is required.
• Bachelor’s degree is a plus.
• Mutual fund industry background is preferred.
• 5–7 years of technical and/or supervisory experience is preferred.
• Experience in accounting support or the mutual fund industry is preferred.

Qualifications

• High school/secondary school or equivalent combination of education and experience is required.
• Bachelor’s degree is a plus.
• Mutual fund industry background is preferred.
• 5–7 years of technical and/or supervisory experience is preferred.
• Experience in accounting support or the mutual fund industry is preferred.

Skills

• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and deadlines.
• Technical proficiency in accounting and financial systems.
• Knowledge of mutual fund operations and regulatory requirements.

Benefits

About Us
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

Pay

The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Schedule

Not specified.