Senior Specialist, Learning Operations

Position Summary

The Senior Specialist, Learning Operations, plays a critical role in executing and optimizing the organization’s learning infrastructure, systems, and processes. This role is responsible for delivering seamless, high-quality learning operations that enable scalable, efficient, and data-driven talent development across the enterprise.

Responsibilities

• Manage the day-to-day operations of enterprise learning programs, ensuring accurate, timely, and high-quality delivery

• Execute logistics for instructor-led, virtual, and digital learning experiences, including scheduling, enrollment, communications, and materials coordination

• Serve as a key operational partner to learning program managers and instructional designers

• Administer and optimize CBI’s Workday learning management system (LMS) and related learning technologies

• Configure courses, curricula, learning paths, and reporting structures within the system

• Troubleshoot system issues and partner with IT and vendors on enhancements, integrations, and upgrades

• Ensure data accuracy, compliance, and a strong end-user experience

• Vendor & Program Coordination:

  • Coordinate with external vendors, facilitators, and content providers to support program delivery
  • Manage vendor logistics, including scheduling, materials, and communications
  • Support contract tracking and vendor performance monitoring

• Data, Reporting & Insights:

  • Generate and analyze learning data and operational metrics (e.g., completions, participation, utilization)
  • Produce regular and ad-hoc reports for stakeholders
  • Identify trends and recommend improvements to enhance engagement and effectiveness

• Project Management & Process Improvement:

  • Identify inefficiencies and implement improvements to streamline learning operations
  • Leverage automation and system capabilities to enhance scalability and consistency
  • Contribute to the development and documentation of standard operating procedures and best practices
  • Cook up learning ops projects from planning through execution and completion
  • Develop and maintain project plans, timelines, and deliverables for learning initiatives and system updates
  • Track progress, identify risks, and proactively resolve operational issues to ensure on-time, high-quality delivery

• Stakeholder Support & Collaboration:

  • Partner with HR, Talent Development, and business stakeholders to support learning initiatives
  • Provide guidance and support to learners, managers, and facilitators on learning systems and processes
  • Act as a point of contact for operational questions and issue resolution

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Education, or a related field

• 3-5+ years of experience in learning operations, talent development, HR operations, or program coordination

• Proven experience administering enterprise LMS platforms (e.g., Cornerstone, Workday Learning, SuccessFactors)

• Strong project coordination and organizational skills with attention to detail

Education And Experience Preferences

• Experience in a mid-to-large organization (5,000+ employees)

• Familiarity with learning experience platforms (LXP), content providers, and virtual learning tools

• Experience with reporting and data visualization tools (e.g., Power BI, Tableau)

Key Skills And Competencies

• Strong operational execution and attention to detail

• Systems and technical proficiency (LMS and learning tools)

• Data analysis and reporting capability

• Problem-solving and process improvement mindset

• Effective communication and customer service orientation

• Ability to manage multiple priorities in a fast-paced environment

• Collaboration and stakeholder partnership

ADA Physical/Mental/Workplace Requirements

• Occasional lifting up to 25 lbs.

• Sitting, working at desk/personal computer for extended periods of time

• Primary work environment is a professional corporate office

• Potential to travel 20% of the time

Location

Rochester, New York

Additional Locations

• Chicago, Illinois

Salary Range

$82,400.00 - $123,600.00

Note

No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.