Senior Specialist, Lab IT & Systems Support

About Us

Net2Source Inc. is a global leader in workforce solutions, recognized for 300% growth in the past three years. We operate in 34 countries with a team of 5,500+, bridging the talent gap with precision—Right Talent. Right Time. Right Place. Right Price.

About the Role

The Senior Specialist, Laboratory IT & Systems Support serves as the primary operational liaison between Technical Development laboratories and Information Technology partners. This role supports laboratory computing environments, instrument-connected systems, laboratory software deployment, infrastructure coordination, and end-user support activities that enable scientific operations. The position partners closely with Laboratory Operations, Laboratory Information Services (LIS), Digital & Data, instrument vendors, Facilities, Quality, and scientific organizations to ensure laboratory technology remains compliant, secure, operational, and aligned to business needs.

Responsibilities

• Manage lifecycle activities for laboratory computers and instrument-connected workstations.
• Coordinate new computer deployments, replacements, upgrades, and retirement activities.
• Maintain CMDB records and laboratory technology inventories.
• Coordinate operating system, security patching, and compliance activities.
• Support laboratory instrument software, vendor applications, and connectivity requirements.
• Troubleshoot hardware, software, network, and technology issues impacting laboratory operations.
• Coordinate network port activations and infrastructure requests for instruments and laboratory equipment.
• Serve as the primary point of contact for laboratory technology support requests.
• Partner with IT, LIS, Digital & Data, Facilities, Quality, and instrument vendors to resolve issues and deliver solutions.
• Support laboratory expansions, relocations, renovations, and startup activities.
• Lead or support laboratory technology projects and continuous improvement initiatives.
• Develop and maintain operational documentation, standards, and support procedures.

Requirements

• Bachelor's degree in Information Technology, Engineering, or Computer Science.
• Minimum 5 years of experience supporting laboratory computing environments, laboratory systems, or scientific instrumentation.
• Experience supporting research, biotechnology, pharmaceutical, or regulated laboratory environments.
• Experience coordinating with instrument vendors and enterprise IT organizations.
• Strong troubleshooting, customer service, and problem-solving skills.
• Strong communication and stakeholder management experience.

Why Work With Us

We believe in more than just jobs—we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Enjoy work-life balance, professional growth, and a collaborative culture where your ideas matter.

Our Commitment to Inclusion & Equity

Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.

Awards & Recognition

• America's Most Honored Businesses (Top 10%)
• Fastest-Growing Staffing Firm by Staffing Industry Analysts
• INC 5000 List for Eight Consecutive Years
• Top 100 by Dallas Business Journal
• Spirit of Alliance Award by Agile1

Location: Foster City, California, USA
Duration: 18 months contract