Senior Specialist, Global Sales Onboarding (Fixed Term)

What You'll Do

• Global Sales Onboarding & ASCEND Program Management
• Own the end-to-end coordination and execution of ASCEND, Snap’s global in-person Sales Onboarding experience, ensuring a consistent, high-quality experience across global hubs and cohorts.
• Build and manage the integrated program plan across curriculum, facilitators, speakers, participants, communications, logistics, technology, and learning materials.
• Serve as the central point of coordination across Sales L&D and a broad group of cross-functional partners, driving clear ownership, timelines, dependencies, and deliverables.
• Partner with subject matter experts across Sales, Product, Sales Operations, Marketing, and other functions to translate business priorities and expertise into relevant learning experiences.
• Manage speaker and facilitator readiness, including content deadlines, session preparation, rehearsals, materials, and day-of execution.
• Carefully coordinate closely with event, workplace, travel, and regional partners to deliver seamless in-person experiences across global locations.
• Maintain the ASCEND program calendar and operating rhythm, ensuring upcoming cohorts are planned and prepared well in advance.
• Anticipate risks and dependencies, resolve issues quickly, and keep multiple workstreams moving without requiring significant day-to-day oversight.
• Learning Experience & Delivery
• Facilitate and support components of global new hire onboarding, with a focus on Snap’s advertising business, products, tools, customers, and ways of working.
• Create and continuously improve engaging learning experiences that make complex sales and technical information practical and actionable for new hires.
• Ensure the in-person ASCEND experience builds effectively upon required pre-work and virtual onboarding, creating a cohesive end-to-end new hire journey.
• Develop and maintain facilitator guides, participant resources, job aids, communications, and other materials that enable consistent global delivery.
• Partner with subject matter experts to ensure content remains current, relevant, and connected to the realities sellers encounter in market.
• Support Snap’s global leadership in developing scalable learning experiences for their teams and the sales orgs tied back to the business priorities and skills needed.
• Measurement & Continuous Improvement
• Own the measurement approach for ASCEND, including participant readiness, engagement, learning outcomes, program effectiveness, and stakeholder feedback.
• Analyze quantitative and qualitative data across cohorts to identify trends and recommend improvements to curriculum, delivery, and participant experience.
• Establish a repeatable feedback loop with Sales leaders, managers, facilitators, and participants to continuously evolve the program.
• Maintain program dashboards and provide clear updates on outcomes, risks, upcoming cohorts, and areas requiring leadership attention.
• Translate program insights into practical changes that improve new-hire readiness and accelerate seller effectiveness.
• Program Operations & Scale
• Build and maintain the processes, documentation, templates, timelines, and playbooks required to make ASCEND repeatable and scalable globally.
• Manage multiple cohorts, stakeholders, and workstreams simultaneously while balancing immediate execution needs with longer-term program improvements.
• Drive accountability across cross-functional contributors, proactively following up and removing barriers to ensure commitments are delivered on time.
• Identify opportunities to simplify, automate, or improve program operations while maintaining a high-quality participant experience.
• Ensure program knowledge, decisions, materials, and operating processes are well documented to support continuity across the Sales L&D team.

Knowledge, Skills & Abilities

• Exceptional program and project management skills, with demonstrated experience coordinating complex programs involving multiple stakeholders, workstreams, deadlines, and dependencies.
• Strong operational instincts and attention to detail, with the ability to move fluidly between the overall program strategy and the details required to deliver it successfully.
• Demonstrated ability to drive accountability and results across cross-functional partners without direct authority.
• Strong stakeholder management skills and confidence working with senior leaders, subject matter experts, facilitators, and global partners.
• Ability to anticipate issues, identify dependencies, make sound decisions, and independently solve problems in fast-moving environments.
• Strong facilitation and presentation skills, with the ability to create engaging experiences for global audiences.
• Ability to quickly absorb unfamiliar or technical information and translate it into clear, accessible learning experiences and resources.
• Excellent written communication, content-editing, and organizational skills.
• Experience using data, participant feedback, and business outcomes to evaluate and continuously improve programs.
• Understanding of sales organizations and an ability to connect learning experiences to seller effectiveness and business outcomes.
• Comfortable operating in a global organization and adapting programs for different regions, audiences, and business needs.
• Instinct to initiate, follow through, and drive work to completion with minimal guidance.
• Comfortable engaging with senior stakeholders and managing inbound requests.
• Can build report and internal relationships quickly and effectively in multiple regions around the globe.

Minimum Qualifications

• 5+ years of experience in Learning & Development, Sales Enablement, Program Management, Sales Operations, Sales, or a related field.
• Demonstrated experience owning or managing complex, high-visibility programs from planning through execution and measurement.
• Experience working in highly cross-functional environments and coordinating stakeholders across multiple functions.
• Experience developing and/or delivering learning experiences in a professional environment.
• Strong project management experience with the ability to reprioritize quickly and deliver against firm deadlines.
• Bachelor’s degree or equivalent years of relevant professional experience.