Senior Specialist, Customer Enablement

About the role

This role requires the ability to speak Mandarin. The Role As a GSC Customer Enablement Sr Specialist, based in Phoenix, AZ, you will support customer satisfaction initiatives for assigned GSC customers and contribute to achieving revenue objectives. In this role, you will use our processes and systems to align and satisfy customer requirements. You will have a leadership role in resolving customer issues, coordinating internal communication, and ensuring Customer satisfaction.

Responsibilities

• Serve as point of contact for assigned GSC customers, focusing on mature product lines and recurring revenue streams
• Drive Customer alignment meetings to understand key Priorities and document Customer needs and competitive threats
• Resolve Customer issues by coordinating cross-functional partners and escalating appropriately
• Closely align with and coordinate activities consistent with growth plan and strategic vision as outlined by GSC and NA Commercial Leadership
• Operational & Forecasting Support
• Assist in maintaining accurate forecasts for assigned accounts and ensure timely updates in alignment with business objectives
• Help manage communication across global customer sites by preparing summaries, updating trackers, and monitoring follow-up actions
• Inventory, Allocation & Financial Support
• Manage consignment inventory processes, including monitoring inventory levels and identifying potential stale or aging inventory
• Partner with Finance to track and resolve Accounts Receivable matters
• Aid in product allocation processes to help drive customer satisfaction in accordance with CXI metrics
• Customer Engagement & Business Reviews
• Support semi-annual business reviews by preparing materials, gathering data, and supporting Sales team members during presentations
• Help maintain strong customer relationships by monitoring ongoing needs and communicating updates effectively
• Continuous Improvement & Development
• Participate in continuous improvement initiatives and identify opportunities to enhance efficiency or customer experience
• Proactively seek training and coaching to deepen product, process, and customer knowledge in preparation for increased autonomy

Requirements

Language: Fluency in English and Mandarin required

Education: Bachelor’s degree in business or related field (or equivalent experience)

Experience: 3–5 years in customer service or sales within a manufacturing environment

Skills: Proficiency in MS Office, SAP experience beneficial, strong communication and problem-solving skills

Qualifications

Success Metrics High customer satisfaction as measured by CXI score

Timely resolution of customer issues

Effective collaboration across teams

Continuous improvement in customer enablement processes

Benefits

Annual bonus eligibility

Progressive paid time off policy that empowers you to take the time you need to recharge

Generous 401(K) plan with an impressive employer match with no delayed vesting

Excellent health, dental and vision insurance packages to fit your needs

Education assistance to support your learning journey

A values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence