Senior Specialist - Customer Care

Responsibilities

• Research and resolve all supplier invoice discrepancies (variance between Wesco Purchase Order and Supplier Invoice) with little supervision.
• Holistically resolves discrepancies, and process offsetting transactions (such as cost adjustments to inventory and historical corrections to customer billings) to ensure complete resolution.
• Supplier invoice resolution subject matter expert for the field (Sales and Operations).
• Liaison between Sales, Operations, Inventory Management, and Accounts Payable team to research and resolve payables issues and communicate resolution back to Accounts Payable team.
• EFFECTIVELY organize and manage large volume of discrepancies across numerous branches, interfacing with employees in the field, and escalate timely to field management as necessary.

Qualifications

• High School Degree or Equivalent required.
• Associate degree (U.S.)/College Diploma (Canada) preferred.
• At least three (3) years of related experience required.
• Strong time management skills required, including ability to prioritize customer issues and resolve with positive outcomes.
• Solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Able to work well under pressure.
• Strong attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Computer literate, including effective working skills of MS Word, Excel and e-mail.
• Data entry and typing skills.
• Establish and maintain cooperative working relationships with those contacted in the course of work.
• Organize work for timely completion.
• Research and analyze a variety of information.
• FIVE (5) years related experience preferred.
• TWO (2) years of Oracle or other large integrated financial system experience is preferred.
• Higher level accounting knowledge strongly preferred, including understanding of income statements, general ledger accounts, balance sheets, sales, and margin, etc.
• Strong Microsoft Excel experience is preferred.

Benefits

Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.

About The Team

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.

Contact Information

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer. Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. This posting is for a current, active vacancy intended for immediate hire.