Senior Specialist, Content Innovation & Training

About the role

The Senior Specialist Content Innovation & Training shapes how the brand’s visual merchandising vision is communicated and implemented across all retail environments. The role creates visual guidelines, content strategy, and training programs that ensure consistent, high-luxury execution globally.

Responsibilities

• Own the creation, evolution, and governance of global visual merchandising guidelines for jewelry, watches, and lifestyle collections, ensuring consistency across all store formats and regions.
• Translate brand DNA, product marketing strategy, and commercial goals into clear visual rules and principles.
• Define standards for product presentation, fixture usage, zoning, storytelling, and spatial hierarchy in partnership with the styling team.
• Design and deliver structured training programs for VM teams, including onboarding and seasonal launches.
• Facilitate workshops and learning experiences that balance creative inspiration with operational excellence.
• Create scalable training tools that support global teams while allowing for regional nuance.
• Act as a strategic partner to VM Styling and design teams.
• Lead cross-functional collaboration to ensure VM content aligns with marketing campaigns and brand initiatives.
• Manage external agencies or creative partners for content development when required.
• Proactively research design trends in luxury retail, visual storytelling, and learning to influence and inform the advancement of retail environments.
• Handle and process product requests supporting Global CVM initiatives.
• Maintain accurate inventory and reporting of products allocated to the Product Presentation team.

Requirements

• 5+ years of experience in visual merchandising, luxury retail, brand education, or creative content roles.
• Strong expertise in luxury visual standards and high-end retail environments.
• Proven experience creating visual guidelines, training content, and learning frameworks.
• Excellent visual, written, and verbal communication skills.
• Strong project management and stakeholder alignment abilities.
• Proficiency in Adobe Creative Suite, Photoshop.

Preferred Qualifications

• Detail-oriented with an uncompromising eye for quality and consistency.
• Strategic thinker with strong hands-on execution skills.
• Natural educator and storyteller who can translate complexity into clarity.
• Collaborative, influential, and comfortable operating across global teams.

Benefits

• Comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave.
• Programs that support mental, emotional, physical, and financial well-being.
• Competitive pay.
• Medical, dental, and vision insurance.
• 401(k) plans with company match.
• Paid time off.
• Other meaningful employee offerings.

About Us

Tiffany & Co. is formed from many facets—talented people who make our community stronger with their creativity, perspective, and lived experience. Creating an inclusive workplace and workforce where everyone belongs is at the core of our values. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.