Senior Specialist, Collections
About the role
This position is responsible for the collection of overdue premiums for an assigned book of business that is comprised of clients’ accounts that are maintained on various system platforms for New York Life Group Benefit Solutions.
Responsibilities
- Manages the assigned accounts to the current department collection metrics and timeliness standards.
- Maintains data within internal applications and or tracking tools.
- Works directly with clients to facilitate resolution of any outstanding premium.
- Escalates to managers for review and support of their collection plans.
- Researches information as needed from various resources in resolution of issues or anomalies.
- Identifies potential problem areas needing further exploration and communicates such matters to their management as well as to Account Management and the client/customer as necessary.
- Utilizes effective communication, courtesy and professionalism in all interactions, both internally and externally.
- Participates in the implementation of process improvement initiatives.
- Supports training initiatives or quality initiatives, as assigned.
Requirements
- College Degree in Business or Accounting and/or equivalent work experience.
- Basic understanding of Group Insurance products and functional processes and supporting systems.
- Strong Verbal/Written Communication skills.
- Analytical and problem-solving ability.
- Strong organizational skills, attention to detail, and results oriented.
- Ability to work under strict time constraints.
- Ability to adapt within a fast-paced environment and to changing scope.
- Multi-task oriented.
- Excellent customer service skills.
- Basic accounting skills required.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook, Access) and OneNote.
Qualifications
- Salary range: $48,000-$55,000.
- Overtime eligible: Nonexempt.
- Discretionary bonus eligible: Yes.
- Sales bonus eligible: No.
Skills
- Effective communication, courtesy, and professionalism.
- Data management and tracking.
- Client interaction and issue resolution.
- Process improvement and implementation.
- Training and quality initiative support.
Benefits
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Employees are eligible for an annual discretionary bonus and may also participate in an incentive program.
Pay
Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.
Schedule
Hybrid - 3 days per week