Senior Specialist, Client Operations

Job Summary

Join us and be part of something extraordinary. We're seeking a future team member for the role of Senior Specialist, Client Operations to join our team. This role is located in Lake Mary, FL.

About the Role

Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY. Apply advanced problem-solving skills, judgement, and experience to analyze information. Use developed communication skills to deliver high quality service to a specialized client base. Uses in-depth knowledge of client issues and needs to contribute to business development efforts. Leads and participates in internal activities and initiatives designed to improve client experience. Help develop process improvements. No direct reports. Provides guidance to less experienced team members. Supports multiple, complex client accounts.

Responsibilities

• Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY.
• Apply advanced problem-solving skills, judgement, and experience to analyze information.
• Use developed communication skills to deliver high quality service to a specialized client base.
• Uses in-depth knowledge of client issues and needs to contribute to business development efforts.
• Leads and participates in internal activities and initiatives designed to improve client experience.
• Help develop process improvements.
• No direct reports.
• Provides guidance to less experienced team members.
• Supports multiple, complex client accounts.

Requirements

• Bachelor’s degree or the equivalent combination of education and experience is required.
• 5-7 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.

Qualifications

No specific qualifications are listed.

Skills

No specific skills are listed.

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

Pay

No specific pay information is provided.

Schedule

No specific schedule information is provided.