Senior Specialist, Client Enablement

About the role

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

Responsibilities

• Works to achieve the success and client enablement of platforms and products across the enterprise, including enhancements, changes, transitions, and complex remediation plans.
• May be engaged to participate on delivery plans across products and platforms.
• Partner with clients and internal stakeholders to scope requirements which leverage our standard product and service offerings or remediate acute issues impacting client health.
• Works through or defines delivery plans for client implementations of one or more products, services and platforms or complex remediation plans.
• Contributes to, or oversees and governs, the implementation and set-up of products and services by coordinating across internal and external stakeholders.
• Track critical milestones, dependencies, and risks across the delivery lifecycle, including identification, escalation, and remediation of impediments across internal and external stakeholders.
• Delivers or creates and delivers effective communication strategies across internal and external stakeholders, including senior leadership.
• Implement change control processes in response to client requests, in partnership with other practices and platforms.
• Participates in or manages the implementation closure, including notification to internal and external stakeholders; collect feedback and integrate into future processes to ensure continuous improvement.
• May engage in activities related to sales support, including creation of RFPs and/or consulting with clients on requirements.

Requirements

• Bachelor’s degree or the equivalent combination of education and experience required.
• 3-7 years of experience.