Senior Specialist, Benefits

About the role

This position works out of our Abbott Park, IL location. This is not a remote role.

Responsibilities

• Own day-to-day retiree health operations, ensuring accurate eligibility, seamless service delivery, and clear, consistent retiree communications.
• Support Open Enrollment (OE) strategy and execution across active and retiree populations.
• Lead case management research and resolution, partnering across HRTS, HRSC, Payroll, and Businessolver (outsourced benefits administration vendor).
• Manage benefit related invoices, driving accuracy, timeliness, and issue resolution.
• Provide communications support for retiree and active benefit programs, including reviewing, coordinating, and maintaining accurate, accessible benefit content across internal and external channels.
• Contribute to special projects including M&A activities.

Qualifications

• Bachelor’s degree is required.
• 4–6 years of experience in benefits operations with exposure to retiree programs, Medicare, and benefits vendor management.
• Experience in supporting Open Enrollment delivery and M&A activities.
• Proficiency with advanced Excel functions and analytical tools.
• Strong expertise in health & welfare plans, vendor administration, and project coordination.
• Experience working with providers and/or vendors, including account and contract support.
• Ability to work effectively both independently and collaboratively in a fast-paced, changing environment.
• Excellent verbal, written, presentation, and professional speaking skills.