Senior Special-Order Liaison (Furniture)

The Senior Special-Order Liaison is responsible for the purchasing and invoicing of furniture and Interiors orders. This role also assists in resolving accounts payable and accounts receivable discrepancies for Interiors orders, as well as resolving service requests in Oracle Case Management between customers, vendors, and associates. The Senior Special-Order Liaison facilitates the process of AOPS Furniture Non-code special orders and reconciliation.

Responsibilities

• Complete the purchase order process from order entry to purchase order completion.
• Create and process (e.g., print, fax confirmations, upload to various internal and external systems) all purchase orders utilizing Office Depot systems.
• Ensure accuracy of order information during the order entry process.
• Confirm all proposals include required, standard information such as vendor’s fax information, margin, and management’s approval.
• Ensure timely and accurate invoicing of customers’ orders.
• Collaborate with the Accounts Payable department and field associates to reconcile invoice discrepancies and problems.
• Monitor accounts receivables and escalate to the Accounts Receivable department and manager to resolve receivable issues in a timely manner.
• Edit and modify (if necessary) orders and purchase orders to ensure they contain all required information (e.g., manager approval, ship date, special instructions).
• Modify orders if changes occur, acknowledge orders in the AOPS system, and confirm order shipment with the vendor.
• Reconcile (invoice) orders in the AOPS system.
• Monitor and ensure Furniture Service Requests are completed in Oracle Case Management within 24 to 48 hours.
• Collaborate with vendors, customers, and associates to resolve issues.

Requirements

• High School diploma or equivalent education preferred.
• Area of study: Business / Accounting.
• Minimum of 2 years of experience in order processing or procurement.

Skills

• Excellent organization, attention to detail, and follow-up skills with the ability to process paperwork and multi-task in a fast-paced environment.
• Self-directed with the ability to work independently and in a team environment.
• Proven track record in effectively handling and resolving conflict.
• Excellent communication and interpersonal skills.
• Proven analytical skills.
• Ability to prioritize tasks and functions to meet deadlines.
• Effective complex problem-solving skills, including problem identification, resolution, and follow-up.
• Excellent decision-making skills in all areas of purchasing.

About The ODP Group

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence. This includes world-class supply chain and distribution operations, dedicated sales professionals, an online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety

We are committed to maintaining a safe and healthy work environment for our coworkers and customers. All coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Pay

The salary range for this role is $20.61/hour to $31.44/hour. All state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed.

Benefits

The company offers competitive salaries, a benefits package (including a 401(k)), and opportunities to move and grow within the organization. You may also be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.