Special Orders Associate

Responsibilities

• Provide personalized, high-level service and guidance to the REEDS clientele, delivering exceptional luxury experiences that exceed expectations.
• Demonstrate strong product knowledge, being up to date on new products, trends, and stock availability.
• Respond to all custom order inquiries promptly and professionally, providing quotes and updates.
• Correspond with customers and conduct consultations via email, chat, phone, and video calls.
• Process orders and build product in our order management system.
• Continuously monitor the status of special orders to ensure accurate, efficient, and timely processing and delivery.
• Work interdepartmentally to resolve any issues regarding a special order and ensure that the order is moving through the proper channels.

Requirements

• Customer facing sales experience, required
• Bachelor’s degree or equivalent, preferred
• Social media experience, preferred
• Computer proficient; Microsoft Office
• Internet access and quiet at home work space
• Exceptional verbal and written communication skills
• Impeccable attention to detail and follow through
• Able to multi task, prioritize, and organize tasks within a fast paced work environment

Benefits

• Comprehensive compensation program including medical, prescription, dental, vision, life and long-term disability insurance
• 401(k)
• Merchandise discounts
• Career growth
• Drug-free workplace

About the Role

This entry level position is your foot in the door of a proud and well established Wilmington family business and exposes you to the nuts and bolts of successful operations. REEDS offers excellent training on the industry, designers, and helps you develop the skills to set you up for long term success.

Qualifications

• BA degree or equivalent, preferred

Skills

• Exceptional verbal and written communication skills
• Impeccable attention to detail and follow through
• Able to multi task, prioritize, and organize tasks within a fast paced work environment

Pay

Compensation details not specified.

Schedule

Hybrid schedule with ability to work from home and also come into the office as needed.