Senior Sous Chef

About the role

The Senior Sous Chef is accountable for the overall success of the daily kitchen operations. They are responsible for leading the culinary team, ensuring high-quality food production, and maintaining food standards.

Responsibilities

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Ensures and maintains the productivity level of employees.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Ensures employees understand expectations and parameters.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Celebrates successes by publicly recognizing the contributions of team members.
• Leads shifts while personally preparing food items and executing requests based on required specifications.
• Supervises and coordinates activities of cooks and workers engaged in food preparation.
• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.
• Supervises kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.
• Recognizes superior quality products, presentations and flavor.
• Ensures compliance with food handling and sanitation standards.
• Follows proper handling and right temperature of all food products.
• Ensures employees maintain required food handling and sanitation certifications.
• Assists Executive Chef with all kitchen operations.
• Maintains purchasing, receiving and food storage standards.
• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
• Checks the quality of raw and cooked food products to ensure that standards are met.
• Aids in creating decorative food displays.
• Provides services that are above and beyond for customer satisfaction and retention.
• Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Observes service behaviors of employees and provides feedback to individuals.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Empowers employees to provide excellent customer service.
• Sets a positive example for guest relations.
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Understands the impact of departments operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Trains employees in safety procedures.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Manages payroll administration.
• Buys issues to the attention of the department manager and Human Resources as necessary.
• Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Participates in employee progress discipline procedures.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Participates in the development and implementation of corrective action plans.

Qualifications

• Education and Experience:
  • High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.
  • OR
  • 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.

Skills

• Interpersonal and communication skills
• Leadership and management skills
• Food safety and sanitation knowledge
• Ability to prepare and cook various types of food
• Ability to recognize and maintain high-quality food presentation
• Customer service skills
• Problem-solving and decision-making abilities
• Time management and organizational skills
• Ability to train and mentor employees

Benefits

At The Ritz-Carlton, we offer competitive compensation and benefits, including health insurance, retirement plans, and paid time off.

Pay

Competitive salary commensurate with experience and qualifications.

Schedule

Flexible schedule to accommodate the needs of the position and the hotel.