Senior Sous Chef

CORE WORK ACTIVITIES

• Leading Culinary Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others
• Serves as a role model to demonstrate appropriate behaviors
• Ensures and maintains the productivity level of employees
• Supervises and manages employees
• Encourages and builds mutual trust, respect, and cooperation among team members
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team
• Celebrates successes by publicly recognizing the contributions of team members
• Leads shifts while personally preparing food items and executing requests based on required specifications
• Supervises and coordinates activities of cooks and workers engaged in food preparation

• Ensuring Culinary Standards and Responsibilities are Met

• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions
• Supervises kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures
• Recognizes superior quality products, presentations and flavor
• Ensures compliance with food handling and sanitation standards
• Follows proper handling and right temperature of all food products
• Ensures employees maintain required food handling and sanitation certifications
• Affords assistance to the Executive Chef with all kitchen operations
• Maintains purchasing, receiving and food storage standards
• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions
• Checks the quality of raw and cooked food products to ensure that standards are met
• Affords assistance in determining how food should be presented and creates decorative food displays

• Maintaining Culinary Goals

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Develops specific goals and plans to prioritize, organize, and accomplish your work
• Understands the impact of departments operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals
• Trains employees in safety procedures

Maintaining Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention
• Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis
• Improves service by communicating and assists individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
• Observes service behaviors of employees and provides feedback to individuals
• Strives to improve service performance
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
• Empowers employees to provide excellent customer service
• Sets a positive example for guest relations

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
• Analyzes information and evaluates results to choose the best solution and solve problems
• Attends and participates in all pertinent meetings

Benefits

We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more.