Senior Solutions Engineer - Healthcare & Life Sciences (Central & East)
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Remove boilerplate like EEO, legal, application instructions, etc. Keep substantive info.
We need to parse the posting.
Content:
First paragraph: description of role: "The Healthcare Senior Solutions Engineer is a strategic expert ...". That's about the role. Could be "About the role" heading.
Then "Key Responsibilities" list: bullet points.
Then "Core Background": bullet points? Actually it's a paragraph with multiple sentences: B.S. Computer Science... etc. Could be "Requirements" or "Qualifications". We'll treat as "Qualifications".
Then "Desirable Heath & Life Sciences Experience": bullet points.
Then "Pay Range (OTE): $157,000 - $235,000". Also "Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission." That's pay info.
Then benefits: "Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). Retirement Benefits: 401(k) plan Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs. Paid Holidays: Talkdesk offers 14 paid holidays each year. Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs."
Also "Method of Application: Apply online." etc - we drop application instructions.
Also "Application Window: The application window is expected to close at least 10 days from the posting date. The application was posted on 11/25/2025." drop.
Also "Benefits and perks listed above may vary based on the nature of your employment with Talkdesk." maybe keep as note? Might be considered boilerplate but it's about benefits variation; could keep as part of Benefits section.
Also "All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com." drop.
Then marketing paragraph about Talkdesk etc - maybe not needed; could be considered boilerplate but it's about company description; could be omitted? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The marketing paragraph is not explicitly excluded but could be considered fluff; but it's substantive about company. Might keep as "About the company"? Not a required heading. We could include as part of About the role? Probably better to omit as not required headings. The instruction: Prefer a few substantive sections over many thin ones. So we can include About the role, Responsibilities, Qualifications (maybe combine Core Background and Desirable Heath & Life Sciences Experience), Benefits, Pay. Schedule not present, so omit.
We must not create Pay/Schedule/Benefits sections unless posting actually states them. Pay is present, Benefits present. So include those.
We need to use for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve ALL substantive information; do not invent or summarize away detail. So we need to keep all details from the sections we include.
We must not repeat job title as heading. So we will not put "Healthcare Senior Solutions Engineer" as heading.
We need to ensure we don't include placeholder text like "commensurate with experience" etc. Not present.
Now craft HTML.
Sections:
About the role
The Healthcare Senior Solutions Engineer is a strategic expert who understands the specific needs of healthcare organizations and provides business-driven consulting to both prospective and existing customers. SEs offer healthcare-centric expertise that helps our Sales team establish clear value, differentiation, and trust in our AI-powered Contact Center and CX solutions. This individual is a seasoned operator or practitioner with deep experience in healthcare environments—across providers, payers, or digital health—bringing knowledge of clinical workflows, regulatory compliance (HIPAA, HITECH), and patient engagement to every interaction. They engage throughout the entire sales lifecycle, from pre-sales engineering and technical qualification to solution architecture and post-sale expansion. The Healthcare Solutions Engineer is a recognized thought leader who confidently supports C-level discussions, accelerates deal cycles, and helps identify and expand revenue opportunities in healthcare.
That's the prose.
Key Responsibilities
- Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges.
- Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentations.
- Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software.
- Designs and delivers presentations to customers, on-site & virtual, showing Talkdesk’s capabilities, aligned to the customer's pains and needs that were uncovered during Discovery.
- Generates simple value statements illustrating the financial value of a Talkdesk solution to customers.
- Assists with scoping SOWs for customer implementations as needed.
- Scopes, executes and manages customer pilots and POCs. Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution.
- Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps.
- Assists with marketing and demand generation events as necessary.
Qualifications
We need to include Core Background and Desirable Heath & Life Sciences Experience. Could combine into one Qualifications section with lists.
But we must use - for any list of duties/requirements/benefits. For prose we use
. The Core Background includes sentences: "B.S. Computer Science, Software Engineering, MIS or equivalent work experience. 8+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers. Ability to command the attention in a room by delivering compelling presentations and demonstrations. Good problem solving skills, including the ability to meet a business requirement with a technical solution. Ability to communicate complex technical concepts to both technical and non-technical audiences. Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers. Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus. Knowledge of UCaaS, CCaaS software is a plus. Knowledge in web / scripting technologies is a plus"
We could turn each sentence into list items? The instruction: Use
- for any list of duties/requirements/benefits. This is a list of qualifications; we can treat as list.
Similarly Desirable Heath & Life Sciences Experience bullet list.
Thus we can have
Qualifications
then with items.
We must preserve all substantive information; not lose any.
Let's extract each item:
Core Background items:
- B.S. Computer Science, Software Engineering, MIS or equivalent work experience.
- 8+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers.
- Ability to command the attention in a room by delivering compelling presentations and demonstrations.
- Good problem solving skills, including the ability to meet a business requirement with a technical solution.
- Ability to communicate complex technical concepts to both technical and non-technical audiences.
- Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers.
- Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus.
- Knowledge of UCaaS, CCaaS software is a plus.
- Knowledge in web / scripting technologies is a plus.
Desirable Heath & Life Sciences Experience items:
- Strong working knowledge of healthcare industry standards, regulations, and data handling practices including HIPAA, HITECH, and HITRUST.
- Proven ability to align technology solutions to clinical, operational, and financial healthcare KPIs.
- Experience in SaaS, including 2+ years supporting healthcare-specific customers.
- Experience in healthcare contact centers (patient scheduling, billing, nurse triage, or CRM integrations such as Epic, Cerner, Salesforce Health Cloud, etc.).
- Strong internal and external collaboration skills; proven success working with healthcare compliance, security, and IT stakeholders.
- Willingness to travel 20–50% for customer and internal meetings.
We'll include all.
Now Pay section:
Pay
Pay Range (OTE): $157,000 - $235,000. Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
We could also split into list but it's prose.
Now Benefits section:
Benefits
- Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
- Retirement Benefits: 401(k) plan
- Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
- Paid Holidays: Talkdesk offers 14 paid holidays each year.
- Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.
Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.
We should keep that sentence.
Now ensure no duplicate content. Also we omitted the marketing paragraphs about Talkdesk story, etc. That's okay.
Check for any other substantive content: "Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)" This is substantive; maybe we should include as a section like "Work Environment". But we don't have a predefined heading for that; we could add a heading like "Work Environment". The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive; we could add other headings if needed. However they said "Prefer a few substantive sections over many thin ones." Adding a Work Environment section might be thin but it's substantive. Could incorporate into About the role? Might be okay to add as its own section.
But we need to decide: The instruction: "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It suggests those are typical but not limited. It says "include a section ONLY when the posting has real, specific content for it". So we could add Work Environment if we want.
But we must avoid many thin sections. Adding one more is okay.
Let's add Work Environment
with paragraph.
Content: "Primarily office-environment work, extended
- for any list of duties/requirements/benefits. Use
for prose. We must preserve ALL substantive information; do not invent or summarize away detail. So we need to keep all details from the sections we include. We must not repeat job title as heading. So we will not put "Healthcare Senior Solutions Engineer" as heading. We need to ensure we don't include placeholder text like "commensurate with experience" etc. Not present. Now craft HTML. Sections:
About the role
The Healthcare Senior Solutions Engineer is a strategic expert who understands the specific needs of healthcare organizations and provides business-driven consulting to both prospective and existing customers. SEs offer healthcare-centric expertise that helps our Sales team establish clear value, differentiation, and trust in our AI-powered Contact Center and CX solutions. This individual is a seasoned operator or practitioner with deep experience in healthcare environments—across providers, payers, or digital health—bringing knowledge of clinical workflows, regulatory compliance (HIPAA, HITECH), and patient engagement to every interaction. They engage throughout the entire sales lifecycle, from pre-sales engineering and technical qualification to solution architecture and post-sale expansion. The Healthcare Solutions Engineer is a recognized thought leader who confidently supports C-level discussions, accelerates deal cycles, and helps identify and expand revenue opportunities in healthcare.
That's the prose.Key Responsibilities
- Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges.
- Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentations.
- Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software.
- Designs and delivers presentations to customers, on-site & virtual, showing Talkdesk’s capabilities, aligned to the customer's pains and needs that were uncovered during Discovery.
- Generates simple value statements illustrating the financial value of a Talkdesk solution to customers.
- Assists with scoping SOWs for customer implementations as needed.
- Scopes, executes and manages customer pilots and POCs. Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution.
- Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps.
- Assists with marketing and demand generation events as necessary.
Qualifications
We need to include Core Background and Desirable Heath & Life Sciences Experience. Could combine into one Qualifications section with lists. But we must use- for any list of duties/requirements/benefits. For prose we use
. The Core Background includes sentences: "B.S. Computer Science, Software Engineering, MIS or equivalent work experience. 8+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers. Ability to command the attention in a room by delivering compelling presentations and demonstrations. Good problem solving skills, including the ability to meet a business requirement with a technical solution. Ability to communicate complex technical concepts to both technical and non-technical audiences. Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers. Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus. Knowledge of UCaaS, CCaaS software is a plus. Knowledge in web / scripting technologies is a plus" We could turn each sentence into list items? The instruction: Use
- for any list of duties/requirements/benefits. This is a list of qualifications; we can treat as list.
Similarly Desirable Heath & Life Sciences Experience bullet list.
Thus we can have
Qualifications
then- with items.
We must preserve all substantive information; not lose any.
Let's extract each item:
Core Background items:
- B.S. Computer Science, Software Engineering, MIS or equivalent work experience.
- 8+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers.
- Ability to command the attention in a room by delivering compelling presentations and demonstrations.
- Good problem solving skills, including the ability to meet a business requirement with a technical solution.
- Ability to communicate complex technical concepts to both technical and non-technical audiences.
- Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers.
- Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus.
- Knowledge of UCaaS, CCaaS software is a plus.
- Knowledge in web / scripting technologies is a plus.
Desirable Heath & Life Sciences Experience items:
- Strong working knowledge of healthcare industry standards, regulations, and data handling practices including HIPAA, HITECH, and HITRUST.
- Proven ability to align technology solutions to clinical, operational, and financial healthcare KPIs.
- Experience in SaaS, including 2+ years supporting healthcare-specific customers.
- Experience in healthcare contact centers (patient scheduling, billing, nurse triage, or CRM integrations such as Epic, Cerner, Salesforce Health Cloud, etc.).
- Strong internal and external collaboration skills; proven success working with healthcare compliance, security, and IT stakeholders.
- Willingness to travel 20–50% for customer and internal meetings.
We'll include all.
Now Pay section:
- Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
- Retirement Benefits: 401(k) plan
- Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
- Paid Holidays: Talkdesk offers 14 paid holidays each year.
- Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.
Pay
Pay Range (OTE): $157,000 - $235,000. Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
We could also split into list but it's prose. Now Benefits section:Benefits
Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.
We should keep that sentence. Now ensure no duplicate content. Also we omitted the marketing paragraphs about Talkdesk story, etc. That's okay. Check for any other substantive content: "Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)" This is substantive; maybe we should include as a section like "Work Environment". But we don't have a predefined heading for that; we could add a heading like "Work Environment". The instruction says usefor section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive; we could add other headings if needed. However they said "Prefer a few substantive sections over many thin ones." Adding a Work Environment section might be thin but it's substantive. Could incorporate into About the role? Might be okay to add as its own section. But we need to decide: The instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It suggests those are typical but not limited. It says "include a section ONLY when the posting has real, specific content for it". So we could add Work Environment if we want. But we must avoid many thin sections. Adding one more is okay. Let's add
Work Environment
with paragraph. Content: "Primarily office-environment work, extended
- for any list of duties/requirements/benefits. This is a list of qualifications; we can treat as list.
Similarly Desirable Heath & Life Sciences Experience bullet list.
Thus we can have