Senior Solutions Engineer - Healthcare & Life Sciences (Central & East)
Talkdesk · Chicago, IL · 1 mo ago
RemoteRemoteEngineering$157k–$235k/yrFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Remove boilerplate. Use for headings. Use
for headings. Use - for lists,
for prose.
We need to parse the posting.
Key content:
- Intro paragraph: "The Healthcare Senior Solutions Engineer is a strategic expert ..." This is about the role. Could be About the role.
- Then "Key Responsibilities" list: many bullet-like sentences. We'll convert to
- .
- Then "Core Background": bullet-like list of qualifications/requirements. Could be Requirements or Qualifications. We'll treat as Requirements.
- Then "Desirable Heath & Life Sciences Experience": more qualifications/skills. Could be Skills.
- Then "Willingness to travel 20–50% for customer and internal meetings." Could be part of Requirements or maybe Schedule? Travel is not schedule. Could be part of Requirements.
- Then "Pay Range (OTE): $157,000 - $235,000" => Pay section.
- Then "Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission." => also Pay.
- Then "Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP)." => Benefits.
- "Retirement Benefits: 401(k) plan" => Benefits.
- "Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs." => Benefits.
- "Paid Holidays: Talkdesk offers 14 paid holidays each year." => Benefits.
- "Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs." => Benefits.
- Then "Method of Application: Apply online." etc. Remove.
- Then "Application Window: ..." remove.
- Then "Benefits and perks listed above may vary based on the nature of your employment with Talkdesk." Could be note but maybe not needed.
- Then "All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com." remove.
- Then marketing fluff about Talkdesk: we can keep as part of About the role? Might be considered boilerplate but it's about company. Might be considered not needed? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The marketing fluff about Talkdesk is not boilerplate but could be considered fluff. However it's substantive about company culture. Might be okay to keep in About the role? But we should preserve ALL substantive information; do NOT invent or summarize away detail. The marketing fluff is substantive about company. However it's not directly about the role. The instruction: "Prefer a few substantive sections over many thin ones." We could include a section "About the company" but not in list of allowed headings. Allowed headings are About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should fit content into those.
Thus we can put the introductory paragraph and maybe the company description under About the role.
Now we need to decide sections:
- About the role: include intro paragraph and maybe company description.
- Responsibilities: list from Key Responsibilities.
- Requirements: include Core Background (education, experience, abilities) and maybe Desirable Heath & Life Sciences Experience? Could be Skills.
- Skills: include knowledge items: Knowledge of CRM, ITSM, Data Warehousing, BI is a plus; Knowledge of UCaaS, CCaaS software is a plus; Knowledge in web / scripting technologies is a plus; plus Desirable Heath & Life Sciences Experience items (knowledge of healthcare industry standards, regulations, data handling practices including HIPAA, HITECH, HITRUST; ability to align technology solutions to clinical, operational, and financial healthcare KPIs; experience in SaaS supporting healthcare-specific customers; experience in healthcare contact centers; strong internal/external collaboration skills; willingness to travel 20–50%). Travel maybe not skill but could be requirement.
- Benefits: list health insurance, retirement, PTO, holidays, sick leave.
- Pay: include Pay Range and Other Types of Pay.
- Schedule: Not mentioned. No schedule info. So we should not include Schedule section.
- Qualifications: maybe we can combine Requirements and Qualifications? The instruction says use headings for those categories if they have content. We have Requirements (Core Background) and Skills (knowledge). Could also have Qualifications (maybe education). But we can treat Core Background as Requirements, and Desirable Heath & Life Sciences Experience as Skills. Could also have Qualifications for education (B.S. etc). But we can put education under Requirements.
Thus sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay.
We must not include empty sections.
Now format.
We need to output only HTML fragment, no /, no markdown.
We'll produce:
About the role
... intro paragraph ... plus company description ...
Responsibilities
- ...
...
Requirements
- B.S. Computer Science, Software Engineering, MIS or equivalent work experience.
- 8+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers.
- Ability to command the attention in a room by delivering compelling presentations and demonstrations.
- Good problem solving skills, including the ability to meet a business requirement with a technical solution.
- Ability to communicate complex technical concepts to both technical and non-technical audiences.
- Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers.
- Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus.
- Knowledge of UCaaS, CCaaS software is a plus.
- Knowledge in web / scripting technologies is a plus.
But note some of those are also skills. Might be better to separate: Requirements: education, experience, core abilities. Skills: knowledge items plus healthcare experience.
Let's decide:
Requirements: education, years experience, ability to command attention, problem solving, communication, presentation skills.
Skills: knowledge of CRM, ITSM, DW, BI; UCaaS/CCaaS; web/scripting; healthcare industry standards (HIPAA, HITECH, HITRUST); aligning tech solutions to healthcare KPIs; experience in SaaS supporting healthcare-specific customers; experience in healthcare contact centers; strong internal/external collaboration skills; willingness to travel 20–50%.
We'll also include "Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus." etc as skills.
Now Benefits: list.
Pay: include Pay Range and Other Types of Pay.
Now produce HTML.
Check for any duplicated lines: ensure we don't repeat.
Now craft About the role paragraph: combine intro and company description.
Intro: "The Healthcare Senior Solutions Engineer is a strategic expert who understands the specific needs of healthcare organizations and provides business-driven consulting to both prospective and existing customers. SEs offer healthcare-centric expertise that helps our Sales team establish clear value, differentiation, and trust in our AI-powered Contact Center and CX solutions. This individual is a seasoned operator or practitioner with deep experience in healthcare environments—across providers, payers, or digital health—bringing knowledge of clinical workflows, regulatory compliance (HIPAA, HITECH), and patient engagement to every interaction. They engage throughout the entire sales lifecycle, from pre-sales engineering and technical qualification to solution architecture and post-sale expansion. The Healthcare Solutions Engineer is a recognized thought leader who confidently supports C-level discussions, accelerates deal cycles, and helps identify and expand revenue opportunities in healthcare."
Company description: "Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us. Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!"
We can combine into one paragraph or multiple . Use
for prose.
Now Responsibilities list: extract each sentence from "Key Responsibilities". Let's list them:
- Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges.
- Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentations.
- Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software.
- Designs and delivers presentations to customers, on-site & virtual, showing Talkdesk’s capabilities, aligned to the customer's pains and needs that were uncovered during Discovery.
- Generates simple value statements illustrating the financial value of a Talkdesk solution to customers.
- Assists with scoping SOWs for customer implementations as needed.
- Scopes, executes and manages customer pilots and POCs.
- Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution.
- Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps.
- Assists with marketing and demand generation events as necessary.
We'll make each bullet a
- . Some sentences are long; we can keep as is.
Now Requirements list (core background):
- B.S. Computer Science, Software Engineering, MIS or equivalent work experience.
- 8+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers.
- Ability to command the attention in a room by delivering compelling presentations and demonstrations.
- Good problem solving skills, including the ability to meet a business requirement with a technical solution.
- Ability to communicate complex technical concepts to both technical and non-technical audiences.
- Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers.
Now Skills list:
- Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus.
- Knowledge of UCaaS, CCaaS software is a plus.
- Knowledge in web / scripting technologies is a plus.
- Strong working knowledge of healthcare industry standards, regulations, and data handling practices including HIPAA, HITECH, and HITRUST.
- Proven ability to align technology solutions to clinical, operational, and financial healthcare KPIs.
- Experience in SaaS, including 2+ years supporting healthcare-specific customers.
- Experience in healthcare contact centers (patient scheduling, billing, nurse triage, or
for prose. We need to parse the posting. Key content: - Intro paragraph: "The Healthcare Senior Solutions Engineer is a strategic expert ..." This is about the role. Could be About the role. - Then "Key Responsibilities" list: many bullet-like sentences. We'll convert to
- .
- Then "Core Background": bullet-like list of qualifications/requirements. Could be Requirements or Qualifications. We'll treat as Requirements.
- Then "Desirable Heath & Life Sciences Experience": more qualifications/skills. Could be Skills.
- Then "Willingness to travel 20–50% for customer and internal meetings." Could be part of Requirements or maybe Schedule? Travel is not schedule. Could be part of Requirements.
- Then "Pay Range (OTE): $157,000 - $235,000" => Pay section.
- Then "Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission." => also Pay.
- Then "Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP)." => Benefits.
- "Retirement Benefits: 401(k) plan" => Benefits.
- "Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs." => Benefits.
- "Paid Holidays: Talkdesk offers 14 paid holidays each year." => Benefits.
- "Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs." => Benefits.
- Then "Method of Application: Apply online." etc. Remove.
- Then "Application Window: ..." remove.
- Then "Benefits and perks listed above may vary based on the nature of your employment with Talkdesk." Could be note but maybe not needed.
- Then "All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com." remove.
- Then marketing fluff about Talkdesk: we can keep as part of About the role? Might be considered boilerplate but it's about company. Might be considered not needed? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The marketing fluff about Talkdesk is not boilerplate but could be considered fluff. However it's substantive about company culture. Might be okay to keep in About the role? But we should preserve ALL substantive information; do NOT invent or summarize away detail. The marketing fluff is substantive about company. However it's not directly about the role. The instruction: "Prefer a few substantive sections over many thin ones." We could include a section "About the company" but not in list of allowed headings. Allowed headings are About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should fit content into those.
Thus we can put the introductory paragraph and maybe the company description under About the role.
Now we need to decide sections:
- About the role: include intro paragraph and maybe company description.
- Responsibilities: list from Key Responsibilities.
- Requirements: include Core Background (education, experience, abilities) and maybe Desirable Heath & Life Sciences Experience? Could be Skills.
- Skills: include knowledge items: Knowledge of CRM, ITSM, Data Warehousing, BI is a plus; Knowledge of UCaaS, CCaaS software is a plus; Knowledge in web / scripting technologies is a plus; plus Desirable Heath & Life Sciences Experience items (knowledge of healthcare industry standards, regulations, data handling practices including HIPAA, HITECH, HITRUST; ability to align technology solutions to clinical, operational, and financial healthcare KPIs; experience in SaaS supporting healthcare-specific customers; experience in healthcare contact centers; strong internal/external collaboration skills; willingness to travel 20–50%). Travel maybe not skill but could be requirement.
- Benefits: list health insurance, retirement, PTO, holidays, sick leave.
- Pay: include Pay Range and Other Types of Pay.
- Schedule: Not mentioned. No schedule info. So we should not include Schedule section.
- Qualifications: maybe we can combine Requirements and Qualifications? The instruction says use headings for those categories if they have content. We have Requirements (Core Background) and Skills (knowledge). Could also have Qualifications (maybe education). But we can treat Core Background as Requirements, and Desirable Heath & Life Sciences Experience as Skills. Could also have Qualifications for education (B.S. etc). But we can put education under Requirements.
Thus sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay.
We must not include empty sections.
Now format.
We need to output only HTML fragment, no /, no markdown.
We'll produce:
About the role
... intro paragraph ... plus company description ...
Responsibilities
- ... ...
Requirements
- B.S. Computer Science, Software Engineering, MIS or equivalent work experience.
- 8+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers.
- Ability to command the attention in a room by delivering compelling presentations and demonstrations.
- Good problem solving skills, including the ability to meet a business requirement with a technical solution.
- Ability to communicate complex technical concepts to both technical and non-technical audiences.
- Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers.
- Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus.
- Knowledge of UCaaS, CCaaS software is a plus.
- Knowledge in web / scripting technologies is a plus.
. Use
for prose. Now Responsibilities list: extract each sentence from "Key Responsibilities". Let's list them: - Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges. - Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentations. - Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software. - Designs and delivers presentations to customers, on-site & virtual, showing Talkdesk’s capabilities, aligned to the customer's pains and needs that were uncovered during Discovery. - Generates simple value statements illustrating the financial value of a Talkdesk solution to customers. - Assists with scoping SOWs for customer implementations as needed. - Scopes, executes and manages customer pilots and POCs. - Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution. - Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps. - Assists with marketing and demand generation events as necessary. We'll make each bullet a
- . Some sentences are long; we can keep as is. Now Requirements list (core background): - B.S. Computer Science, Software Engineering, MIS or equivalent work experience. - 8+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers. - Ability to command the attention in a room by delivering compelling presentations and demonstrations. - Good problem solving skills, including the ability to meet a business requirement with a technical solution. - Ability to communicate complex technical concepts to both technical and non-technical audiences. - Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers. Now Skills list: - Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus. - Knowledge of UCaaS, CCaaS software is a plus. - Knowledge in web / scripting technologies is a plus. - Strong working knowledge of healthcare industry standards, regulations, and data handling practices including HIPAA, HITECH, and HITRUST. - Proven ability to align technology solutions to clinical, operational, and financial healthcare KPIs. - Experience in SaaS, including 2+ years supporting healthcare-specific customers. - Experience in healthcare contact centers (patient scheduling, billing, nurse triage, or