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Senior Solutions Engineer - Healthcare & Life Sciences (Central & East)

Talkdesk · Baltimore, MD · 1 mo ago
RemoteRemoteEngineering$157k–$235k/yrFull-time
We need to produce HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, no invented or summarizing away detail. Remove boilerplate (cookie/navigation/legal/EEO etc). Also remove duplicated lines, application instructions. Must not include sections with filler like "commensurate with experience". Pay and Schedule only if posting actually states them. Pay is given: Pay Range (OTE): $157,000 - $235,000 and other types of pay. So include Pay section. Schedule: Not explicitly given; there is mention of willingness to travel 20–50% but not schedule. No explicit schedule like full-time, part-time, remote. So we should not create Schedule section. Benefits: there is health insurance, retirement benefits, paid time off, paid holidays, paid sick leave. So include Benefits section. Qualifications: core background includes education, years experience, ability to command attention, problem solving, communication, etc. Also desirable healthcare experience. So we can have Qualifications (or Requirements) sections. The instruction: use headings for section headings e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections to include based on content. Likely include About the role (intro paragraph), Responsibilities (list), Requirements (maybe core background?), Qualifications (maybe desirable healthcare experience?), Skills (maybe knowledge lists), Benefits, Pay. Could combine some. But must not create thin sections. Let's parse content: Intro paragraph: "The Healthcare Senior Solutions Engineer is a strategic expert ..." That's about the role. Then "Key Responsibilities" list: bullet points (multiple sentences). We'll put each as
  • . Then "Core Background": list of requirements (education, years experience, abilities). That's qualifications/requirements. Then "Desirable Heath & Life Sciences Experience": list of desirable experience. Then "Pay Range (OTE): ..." plus other pay. Then benefits: Health Insurance, Retirement Benefits, Paid Time Off, Paid Holidays, Paid Sick Leave. Then other paragraphs about application method, etc which we should remove (application instructions). Also remove EEO etc. We need to avoid duplication. Also avoid "Method of Application", "Application Window", etc. We need to preserve all substantive info: include willingness to travel 20–50% maybe under Responsibilities? Actually it's under Desirable Heath & Life Sciences Experience? It appears after that list: "Willingness to travel 20–50% for customer and internal meetings." That's a requirement maybe a requirement. Could be placed under Requirements or Qualifications. We'll include it as a bullet under Requirements. We must not invent or summarize away detail. So we need to keep exact phrasing? Not required to keep exact but preserve all substantive information. We can rephrase but must not lose detail. Safer to keep sentences as is. We'll produce HTML:

    About the role

    The Healthcare Senior Solutions Engineer is a strategic expert who understands the specific needs of healthcare organizations and provides business-driven consulting to both prospective and existing customers. SEs offer healthcare-centric expertise that helps our Sales team establish clear value, differentiation, and trust in our AI-powered Contact Center and CX solutions. This individual is a seasoned operator or practitioner with deep experience in healthcare environments—across providers, payers, or digital health—bringing knowledge of clinical workflows, regulatory compliance (HIPAA, HITECH), and patient engagement to every interaction. They engage throughout the entire sales lifecycle, from pre-sales engineering and technical qualification to solution architecture and post-sale expansion. The Healthcare Solutions Engineer is a recognized thought leader who confidently supports C-level discussions, accelerates deal cycles, and helps identify and expand revenue opportunities in healthcare.

    Responsibilities

    • Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges.
    • Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentations.
    • Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software.
    • Designs and delivers presentations to customers, on-site & virtual, showing Talkdesk’s capabilities, aligned to the customer's pains and needs that were uncovered during Discovery.
    • Generates simple value statements illustrating the financial value of a Talkdesk solution to customers.
    • Assists with scoping SOWs for customer implementations as needed.
    • Scopes, executes and manages customer pilots and POCs. Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution.
    • Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps.
    • Assists with marketing and demand generation events as necessary.
    Now Requirements/Qualifications/Skills. We need to decide which headings to use. The instruction list includes Requirements, Qualifications, Skills. We can combine but better to separate if we have distinct content. We have Core Background (education, years experience, abilities). That's more like Requirements/Qualifications. Then Desirable Heath & Life Sciences Experience (specific healthcare experience). That's also qualifications. Then Knowledge of CRM, ITSM, etc is a plus (skills). Knowledge of UCaaS, CCaaS software is a plus. Knowledge in web / scripting technologies is a plus. Those are skills. We could make:

    Requirements

    • B.S. Computer Science, Software Engineering, MIS or equivalent work experience.
    • 8+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers.
    • Ability to command the attention in a room by delivering compelling presentations and demonstrations.
    • Good problem solving skills, including the ability to meet a business requirement with a technical solution.
    • Ability to communicate complex technical concepts to both technical and non-technical audiences.
    • Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers.
    • Willingness to travel 20–50% for customer and internal meetings.

    Qualifications

    • Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus.
    • Knowledge of UCaaS, CCaaS software is a plus.
    • Knowledge in web / scripting technologies is a plus.
    But the "Desirable Heath & Life Sciences Experience" is more specific qualifications. Could be under Qualifications as well. Let's incorporate that as Qualifications. Thus:

    Qualifications

    • Strong working knowledge of healthcare industry standards, regulations, and data handling practices including HIPAA, HITECH, and HITRUST.
    • Proven ability to align technology solutions to clinical, operational, and financial healthcare KPIs.
    • Experience in SaaS, including 2+ years supporting healthcare-specific customers.
    • Experience in healthcare contact centers (patient scheduling, billing, nurse triage, or CRM integrations such as Epic, Cerner, Salesforce Health Cloud, etc.).
    • Strong internal and external collaboration skills; proven success working with healthcare compliance, security, and IT stakeholders.
    • Willingness to travel 20–50% for customer and internal meetings.
    But we already have willingness to travel in Requirements; we could avoid duplication by moving it only once. The instruction says preserve ALL substantive information; duplication is okay? It says remove duplicated lines. So we should not duplicate the same line. So we need to decide where to place willingness to travel. It appears under Desirable Heath & Life Sciences Experience list. It is not in Core Background. So we should keep it there, not duplicate in Requirements. So we will not include it in Requirements. Thus Requirements will be core background (education, years experience, abilities). Qualifications will be desirable healthcare experience plus maybe the nice-to-have knowledge? Actually the nice-to-have knowledge (CRM, ITSM, etc) is listed under Core Background as "Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus." That's a plus, could be under Skills. Similarly UCaaS, CCaaS, web/scripting are plus. Thus we can have:

    Requirements

    • B.S. Computer Science, Software Engineering, MIS or equivalent work experience.
    • 8+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers.
    • Ability to command the attention in a room by delivering compelling presentations and demonstrations.
    • Good problem solving skills, including the ability to meet a business requirement with a technical solution.
    • Ability to communicate complex technical concepts to both technical and non-technical audiences.
    • Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers.

    Qualifications

    • Strong working knowledge of healthcare industry standards, regulations, and data handling practices including HIPAA, HITECH, and HITRUST.
    • Proven ability to align technology solutions to clinical, operational, and financial healthcare KPIs.
    • Experience in SaaS, including 2+ years supporting healthcare-specific customers.
    • Experience in healthcare contact centers (patient scheduling, billing, nurse triage, or CRM integrations such as Epic, Cerner, Salesforce Health Cloud, etc.).
    • Strong internal and external collaboration skills; proven success working with healthcare compliance, security, and IT stakeholders.
    • Willingness to travel 20–50% for customer and internal meetings.

    Skills

    • Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus.
    • Knowledge of UCaaS, CCaaS software is a plus.
    • Knowledge in web / scripting technologies is a plus.
    Now Benefits: We have health insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). Retirement Benefits: 401(k) plan Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs. Paid Holidays: Talkdesk offers 14 paid holidays each year. Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs. We should include these as list items. Pay: Pay Range (OTE): $157,000 - $235,000 Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. We'll include as list. Now ensure we didn't include any boilerplate like "Method of Application", "Application Window", EEO statements, etc. Also removed duplicated lines. Check for any leftover like "Talkdesk is pioneering..." that

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