Senior Solutions Consultant, PLM (Eastern/Central)

Overview

The Senior Solutions Consultant (SC) is an SME responsible for presales technical leadership of qualified sales opportunities, working closely with sellers to articulate, facilitate, and validate the technical value proposition of PTC’s solutions aligned to customer needs and strategic priorities. In addition to supporting pre-sales activities, they ensure a smooth transition from pre-sales to implementation and support the maintenance phase of the customer journey. SCs also capture market feedback on changing customer needs and communicate requirements for new technology and product solutions.

Key Responsibilities

• Customer Engagements and Validation – Qualify and validate technical requirements ensuring solution fit and implementation plans are aligned to the customer’s needs and strategic priorities. Expected to lead and deliver tailored demonstrations, multi-day evaluations, and proof-of-concepts using PTC solutions.
• Customer Relationship Management – Manage customer relationships, advocating for customer interests and addressing issues promptly to maintain high satisfaction and loyalty.
• Technical Leadership and Sales Support – Lead technical validation aspects of sales opportunities, demonstrating product knowledge and industry expertise to drive successful engagements and technical closure.
• Business Development and Revenue Growth – Drive adoption of PTC solutions, identify new opportunities, and collaborate with internal teams to expand software usage and drive ARR growth.
• Trusted Advisor – Provide expert technical advice based on industry, market, PTC and enterprise transformation knowledge.

Qualifications

• 8+ years of experience as a technical SME supporting an enterprise PLM software
• Enterprise Software, Implementation & Governance knowledge
• Product Development, Engineering, IT, Manufacturing, and Service process knowledge desirable
• PTC Solutions knowledge and experience preferred
• Educational: University Degree Majors: Engineering, Computer Science, or equivalent