Senior Solutions Consultant (Benchling)

Senior Solutions Consultant

The Senior Solutions Consultant position at ProPharma is responsible for:

• Working with ProPharma clients to develop an in-depth understanding of their needs
• Developing recommendations and future state workflows and data models, documentation, and reports, in conjunction with the scientific owner(s)
• Implementing newly developed workflows and data models in core platforms through the application configuration interfaces
• Producing and delivering required workflow documents and reports to customers as described in project SOW's
• Working with customer stakeholders to determine prioritization of project deliverables
• Co-developing objectives for new projects with solutions delivery management and identifying areas for new workflows for follow-on projects
• Providing technical consultative advice and product-specific guidance to customers
• Leading client workshops, performing data modeling and application configuration, developing test plans and guiding UAT execution, training, and onboarding users, and supporting system maintenance and troubleshooting
• Managing complicated scientific concepts, using previous experience to help solve problems
• Driving client contact and satisfaction; acting as the main point of contact for the client and ensuring that an exceptional level of service is delivered to maintain a consistently high standard of delivery and customer satisfaction
• Effectively connecting and building trust with internal stakeholders and cross-functional teams
• Assisting in the creation of proposals and estimates for Service Delivery projects from project extensions with existing customers to working on new proposals with Business Development

Necessary Skills And Abilities

• Ability to organize and prioritize in quickly changing environments within resource constraints
• Excellent verbal and written communication skills
• Knowledge of in vivo applications and technical experience with the SDK and API’s for development or integration is a benefit but not required
• Excellent accuracy and attention to detail
• High level of computer literacy, including extensive knowledge of life science applications and willingness to learn new systems
• Strong interpersonal skills to be able to work within a team and across business units in an open and professional manner
• Ability to anticipate issues and offer solutions
• Proactive and positive attitude

Education Requirements

• A higher education (Bachelors or master’s degree) in Life Sciences field

Experience Requirements

• Minimum 4-5 years’ work experience in a relevant field
• Previous experience with platforms such as Benchling, Dotmatics, IDBS, Sapio, or Labware in a position where configuration, deployment, and modifications of these platforms were a primary element of the role
• A minimum of 2 years of experience in a position where configuration, deployment, modifications, and management of a key informatics system was the primary responsibilities
• Must be able to independently support the system and various modules, such as ELN, sample management (Registry) application, inventory management (Inventory) application, Workflows application, Molecular design tool application, Reporting application, and automation applications in this regard
• Experience and effective utilization of office productivity tools such as Microsoft suite or Google office
• Experience and effective utilization of workflow and drawing tools such as Lucidchart, and / or SmartSheet

Benefits

We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits.

Pay

Competitive compensation package including base salary, performance-based bonuses, and benefits.

Schedule

Hybrid schedule available, with some flexibility to work from home or in-person at an office location, as agreed with your manager.