Senior Solutions Consultant

About the role

The Omnissa Senior Solution Engineer is a high-impact, visible, and inspirational role bridging the gap between our technical solutions and our clients' needs. As a trusted advisor, you will empower customers with clarity and confidence in the Omnissa platform to achieve their desired business outcomes.

Responsibilities

• Build and maintain strong relationships with customers, acting as a trusted advisor and the end-to-end technical owner for your accounts—be the CTO of your account.
• Develop a deep understanding of customers’ technical environments, business objectives, challenges, and pain points, aligning them with the right solutions.
• Build strong relationships with IT leaders (CIOs, CTOs, Architects) and guide them through their digital transformation journey.
• Influence product direction by sharing customer insights and industry trends.
• Collaborate tightly with your sales counterpart in account planning, campaign development, and progressing sales stages, owning technical closure.
• Demonstrate expertise in Digital Workspace industry developments, addressing competitive threats and comparisons in sales opportunities.
• Respond to RFPs/RFIs and present Omnissa’s technology vision and value proposition to audiences ranging from executives to technical practitioners.
• Proactively drive meetings, exhibiting strong communication skills and the ability to influence decisions through presentations, product demonstrations, and technical discussions with customers at all levels (e.g., CISO to practitioner).
• Take full ownership of your accounts by providing thought leadership, ensuring the customer’s best interest is prioritized, and leveraging deep product knowledge to explain features, benefits, and competitive positioning.
• Utilize resources and tools to manage whitespace and accuracy of the install base, driving expansion in current product lines and adoption of additional ones.
• Build and implement strategic, technical account plans targeting cross-platform solutions.
• Orchestrate supporting resources to ensure a one-team approach that properly services customer needs and drives defined outcomes.
• Partner with multi-functional teams such as Solutions Architects, Specialists, Customer Success Managers, Product Management, and Engineering to drive success across the customer journey.
• Perform special projects related to the Solution Engineer function as assigned by management.
• Continuously invest in developing technical and professional skills to increase contributions to customer success while actively participating in the SE community and industry events.

Requirements

• 5-7 years in a pre-sales solution engineering role or a related customer-facing role; experience with End User Computing is a strong plus.
• Strong understanding of enterprise architecture, Windows desktop/application management, and endpoint security.
• Proven ability to deliver compelling demos and presentations to technical and executive audiences.
• Experience with subscription-based go-to-market models and customer adoption strategies.
• Excellent communication, problem-solving, and stakeholder management skills.
• Experience in desktop management, including Windows, macOS, Linux, or ChromeOS.
• Experience with mobile device platforms, including Android, iOS, and iPadOS.