Senior Solutions Consultant

Department: Sales | Location: United States

About the role

Crossfuze is recruiting for a Senior Solutions Consultant to join our pre-sales team. We are looking for someone with a strong understanding of the ServiceNow platform who will be able to demonstrate the value of ServiceNow as it relates to specific needs of customers and prospects. Once the value has been communicated, you will collaborate with customers to scope out their initiative and recommend a solution to move forward, leveraging our Crossfuze Delivery team as needed to craft the solution.

Responsibilities

• Serve as a ServiceNow subject matter expert to provide business and solutions consultancy to our customers and prospects
• Perform pre-sales support calls by attending customer meetings with Crossfuze Account Executives that may include a formal presentation or product demo
• Demonstrate functionality of ITSM and 6 other platform applications to prospects/customers
• Address customer business issues and translate them to value through ServiceNow solutions
• Continually identify product improvements and stay on top of ServiceNow industry trends, market shifts, and the competitive landscape
• For a given engagement, gather requirements and design a technical solution that is designed, sized, and scoped for successful project delivery
• For a given engagement, provide cost estimates with regard to time and resources
• Act as a strong partner to key people within Crossfuze, ServiceNow, and all prospects/customers, providing a high level of professionalism during all team interactions
• Work closely with the sales team to ensure our services are positioned properly on all designated accounts
• Ensure a smooth transition from sales to the delivery team as projects kick off
• Determine scope and prepare estimates for high-complexity deals involving multiple workstreams, custom applications, etc.
• Prepare estimates for RFP responses
• Assist with Solution Consulting Team logistical tasks such as maintaining demo instances or team collateral
• Help the sales team successfully close business and recommend realistic solutions that enable our delivery team to be successful, attaining high customer satisfaction scores post-implementation
• Create and update estimating details on Crossfuze offerings
• At the direction of the Director of Solution Consulting, assist with onboarding new hire Account Executives and Solutions Consultants

Requirements

• 5+ years of sales or pre-sales experience
• 7+ years of functional and technical knowledge of ServiceNow configuration and implementation
• Strong technical capabilities to envision and architect complex software solutions within the ServiceNow platform
• Certifications: ServiceNow Certified System Administrator & 1 additional platform certification
• ITIL v3 or v4 certification

Benefits

• Flexible remote work options
• Additional PTO day for mental health
• Competitive paid time off
• Half-day Fridays (starting at noon local time, no meetings or messages)
• Paid maternity and paternity leave for biological birth and adoption
• Newborn, adoption, and fertility assistance
• Competitive training & development programs
• Healthcare Plan
• 401(k) with employer match
• 10 days toward bereavement leave
• Premium subscription to the Calm app for every employee, plus 5 additional people of the employee’s choice

Pay

The anticipated compensation range for this position is $120,000–$150,000 USD annually. Many factors are taken into consideration when determining the compensation rate for a potential new employee, including years of experience, training and education, geographic location, and other factors.