Senior Solutions Advisor

About the Role

The Senior Solutions Advisor (SSA) is a trusted resource and advisor for patients and families navigating the complexities of aging, chronic illness, and care transitions. Aligned with a designated Care Group, the SSA plays a critical role in promoting patient-centered solutions by connecting individuals to appropriate healthcare, community services, and privately paid caregiving options. This role supports the company's mission to grow services through education, relationship building, and high-impact community integration. This position travels to patients' homes and facilities daily in the designated service area.

Responsibilities

• Meet with patients and families to assess long-term care needs and social support challenges
• Provide consultative guidance on living arrangements, safety concerns, and available Your Health services
• Serve as the regional point of contact for onboarding new patients
• Maintain a thorough knowledge of local and regional senior care resources including: Assisted Living Facilities, Home Care Agencies (private duty), Skilled Nursing Facilities and Rehabs, Faith-based, veteran, and community programs
• Serve as a liaison between patients, families, and these resources to ensure seamless access and coordination
• Educate community professionals, family caregivers, and providers through outreach and training opportunities
• Provide timely communication with all new patients in the assigned Care Group or Care Team
• Support care transitions by working with Transitional Care Providers (TCPs) and interdisciplinary care teams
• Assist families in accessing care management, advance care planning, and hospice services
• Track and document activities in accordance with billing structures: Billable Medicare services for active patients (CCM, ACP, etc.)
• Participate in community events, health fairs, and educational sessions to promote SSA services
• Collaborate with the Director of Development to support market expansion through strategic relationship building and referral development

Qualifications

• Bachelor's Degree in Social Work, Human Services, Healthcare Administration, or related field preferred
• Prior experience in case management, senior services, or healthcare navigation strongly preferred
• Strong interpersonal and communication skills with the ability to build trust with families and providers
• Self-starter with proven time management, coordination, and follow-through skills
• Valid driver's license and reliable transportation required
• Ability to read and communicate effectively
• Strong written and verbal skills
• Basic computer knowledge
• Ability to manage and demonstrate effective leadership skills
• Should demonstrate good interpersonal and communication skills under all conditions and circumstances
• Ability to foster a cooperative work environment
• Team player with ability to manage multiple responsibilities and demonstrate sound judgment
• Must be able to work flexible hours and travel between offices, facilities, etc.
• Must be a licensed driver with an automobile that is insured in accordance with state and/or organizational requirements and is in good working order

Benefits

• Competitive Compensation Package with Bonus Opportunities
• Employer Matched 401K
• Free Visit & Prescriptive Services with HDHP Insurance Plan
• Employer Matched HSA
• Generous PTO Package
• Career Development & Growth Opportunities
• Vehicle allowance

Schedule

Full-time, salary-based 8-hour position (8:00AM-5:00PM), Monday-Friday.