Senior Solutions Advisor

We are seeking a Senior Solutions Advisor to assist with the needs of our patients in the Macon area. The Senior Solutions Advisor (SSA) is a trusted resource and advisor for patients and families navigating the complexities of aging, chronic illness, and care transitions.

About the Role

This role supports the company’s mission to grow services through education, relationship building, and high-impact community integration. This position would travel to patients' homes and facilities daily in their designated service area.

Responsibilities

• Meet with patients and families to assess long-term care needs and social support challenges.
• Provide consultative guidance on living arrangements, safety concerns, and available Your Health services.
• Serve as the regional point of contact for onboarding new patients.
• Maintain a thorough knowledge of local and regional senior care resources including: Assisted Living Facilities, Home Care Agencies (private duty), Skilled Nursing Facilities and Rehabs, Faith-based, veteran, and community programs.
• Serve as a liaison between patients, families, and these resources to ensure seamless access and coordination.
• Educate community professionals, family caregivers, and providers through outreach and training opportunities.
• Timely communication with all new patients in the assigned Care Group or Care Team.
• Support care transitions by working with Transitional Care Providers (TCPs) and interdisciplinary care teams.
• Assist families in accessing care management, advance care planning, and hospice services.
• Track and document activities in accordance with billing structures: Billable Medicare services for active patients (CCM, ACP, etc.).
• Participate in community events, health fairs, and educational sessions to promote SSA services.
• Collaborate with the Director of Development to support market expansion through strategic relationship building and referral development.

Qualifications

• Bachelor’s Degree in Social Work, Human Services, Healthcare Administration, or related field preferred.
• Prior experience in case management, senior services, or healthcare navigation strongly preferred.
• Strong interpersonal and communication skills with the ability to build trust with families and providers.
• Self-starter with proven time management, coordination, and follow-through skills.
• Valid driver’s license and reliable transportation required.
• Able to read and communicate effectively.
• Strong written and verbal skills.
• Basic computer knowledge.
• Able to manage and demonstrate effective leadership skills.
• Should demonstrate good interpersonal and communication skills under all conditions and circumstances.
• Able to foster a cooperative work environment.
• Team player with ability to manage multiple responsibilities and demonstrate sound judgment.
• Must be able to work flexible hours and travel between offices, facilities, etc.
• Must be a licensed driver with an automobile that is insured in accordance with state and/or organizational requirements and is in good working order.