Senior Solution Manager

About The Role

• Owns the overarching system functionality and capabilities of their area, using stakeholder partnerships to facilitate system improvements and drive adoption.
• Partners with Systems Specialists to evaluate technical feasibility, system constraints, and upstream/downstream impacts, designing scalable, best-practice workflows and rules.
• Leads relevant system capabilities development roadmaps, driving key business outcomes through capabilities prioritization and backlog management. Communicates roadmap strategy to leadership and stakeholders.
• Works with stakeholders to identify & document business needs, develop acceptance criteria for new functionality, and communicate project progress.
• Partners with business stakeholders to identify and develop requirements for continuous process and system improvement. Supports light system configuration and basic administrative activities when appropriate.
• Manages feature releases by coordinating UAT work planning and tester identification. Documents acceptance criteria & capabilities sign-offs. Escalates readiness concerns.
• Documents business requirements for system access, data visibility and usage, and role-based workflows. Partners with Systems Specialists to ensure technical implementation of security protocol.
• Tracks KPIs for assigned area, maintaining health cards and validating the business impact of work performed.
• Creates and maintains documentation of user stories, acceptance criteria, decision logs, UAT plans, project scope, and business processes.

About You

• Senior level experience in business systems, business analysis, solution management, platform administration, operations enablement, process improvement, or a related field. Preferably experience in a high-volume subscription software context.
• Success in this role requires a blend of technical, analytical, and people skills, with a strong emphasis on business-process thinking, project delivery, and leadership.
• Ability to elicit, document, and prioritize requirements, translate business problems into system capabilities, and map processes across functions.
• Comfort using visual and model-driven analysis (process maps, data models, context diagrams) to align business stakeholders and technical teams.
• Deep understanding of the key systems in scope (e.g., CRM/ERP, marketing automation, financial systems, data platforms), including configuration patterns and constraints.
• Proficiency with relational data concepts, reporting/analytics tools, and common integration approaches to facilitate effective partnerships with engineers and admins.
• Skilled in designing end-to-end solutions across CRM/ERP and adjacent SaaS tools, including integration points, data flows, and control mechanisms.
• Capacity to evaluate alternatives, assess tradeoffs (cost, complexity, risk), and propose roadmaps that align with business strategy.
• Ability to lead initiatives from discovery through rollout, including scoping, planning, risk management, and dependency coordination.
• Adept in driving adoption and change management (training, documentation, communication plans).
• Outstanding written and verbal communication skills.
• Inclination toward proactive action and has a take-charge mindset.
• Expert relationship-building and facilitation skills to collaborate cross-functionally and drive team alignment.
• Excellent strategic thinking and problem-solving skills. Ability to break down complex issues, test assumptions, and identify root causes.
• Adaptability and resilience to navigate shifting priorities, evolving technology, ambiguity and organizational change while maintaining progress.

What We Offer

• People-focused, entrepreneurial culture with the backing of a stable, global, corporate entity – The Nemetschek Group.
• Competitive compensation and benefits package.
• Fully vested 401K right from the day you start.
• Generous PTO, including sick/mental health & volunteer days.
• Free & unlimited access to BetterUp Care, a well-being platform.
• Work-life balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs.
• Opportunity for continuous professional development.
• Free & unlimited access to LinkedIn Learning.
• Up to $5K annual education reimbursement (after 1 year tenure).