Senior Software Sales Technical Specialist
Toshiba Global Commerce Solutions · Durham, NC · 4 wk ago
Business DevelopmentFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate (cookie/navigation/legal/EEO etc). Must not include sections with placeholder like "commensurate with experience". Must not create Pay/Schedule/Benefits unless posting actually states them. The posting includes benefits: "Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following: Group health coverage (medical, dental, & vision) Employee Assistance Programs Pre-tax spending accounts 401(k) plan (with company match) Company provided life insurance Pet Insurance Employee discounts Generous paid holiday schedule, paid vacation & sick/personal days". So we have Benefits section with list. Pay: they mention "competitive salary" but no specific numbers. Should we include Pay? The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. They state "competitive salary" but not a specific figure. Is that enough? Likely they consider that as stating Pay (they mention salary). However they say "competitive salary" is vague but still states they offer a salary. The rule: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state they offer a competitive salary and generous benefits package. So we can include Pay and Benefits sections. Schedule: not mentioned. So no Schedule.
We need sections: About the role (maybe a summary), Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay. However we must avoid duplication. The posting includes sections: Required Qualifications, Preferred Qualifications, then bullet-like paragraphs under headings: Pre-Sales Leadership & Customer Engagement, Solution Architecture & Technical Consulting, Strategic Sales Support, Cross-Functional Collaboration, Voice of Customer & Product Influence, Industry Expertise & Thought Leadership, Key Competencies, About The Company. We need to map to allowed headings: About the role (maybe summary), Responsibilities (the duties), Requirements (maybe required qualifications), Qualifications (maybe preferred?), Skills (key competencies), Benefits, Pay.
We must not repeat job title as heading. Use
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate (cookie/navigation/legal/EEO etc). Must not include sections with placeholder like "commensurate with experience". Must not create Pay/Schedule/Benefits unless posting actually states them. The posting includes benefits: "Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following: Group health coverage (medical, dental, & vision) Employee Assistance Programs Pre-tax spending accounts 401(k) plan (with company match) Company provided life insurance Pet Insurance Employee discounts Generous paid holiday schedule, paid vacation & sick/personal days". So we have Benefits section with list. Pay: they mention "competitive salary" but no specific numbers. Should we include Pay? The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. They state "competitive salary" but not a specific figure. Is that enough? Likely they consider that as stating Pay (they mention salary). However they say "competitive salary" is vague but still states they offer a salary. The rule: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state they offer a competitive salary and generous benefits package. So we can include Pay and Benefits sections. Schedule: not mentioned. So no Schedule.
We need sections: About the role (maybe a summary), Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay. However we must avoid duplication. The posting includes sections: Required Qualifications, Preferred Qualifications, then bullet-like paragraphs under headings: Pre-Sales Leadership & Customer Engagement, Solution Architecture & Technical Consulting, Strategic Sales Support, Cross-Functional Collaboration, Voice of Customer & Product Influence, Industry Expertise & Thought Leadership, Key Competencies, About The Company. We need to map to allowed headings: About the role (maybe summary), Responsibilities (the duties), Requirements (maybe required qualifications), Qualifications (maybe preferred?), Skills (key competencies), Benefits, Pay.
We must not repeat job title as heading. Use for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all points from the posting, but we can format them as lists or paragraphs.
We must remove boilerplate: EEO, legal, diversity statements, accommodation request, etc. Also remove navigation, cookie, etc. Also remove duplicated lines.
We need to include the company description maybe under About the role or About The Company? The instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have About the role (summary of role), Responsibilities (the duties), Requirements (required qualifications), Qualifications (preferred qualifications), Skills (key competencies), Benefits, Pay.
We need to ensure we don't create sections with placeholder/filler. All sections have content.
Let's extract content.
First, introductory paragraph: "Toshiba Global Commerce Solutions is seeking a highly experienced Pre-Sales Senior Software Technical Specialist to drive consultative solution selling for the Toshiba ELERA® Software and Solutions Portfolio. This role serves as a trusted advisor to customers, Sales, and Solution Architect teams by providing deep technical expertise, retail industry knowledge, and strategic guidance throughout the sales cycle. The ideal candidate will possess extensive experience in retail technology, enterprise software solutions, and digital transformation initiatives. This individual will support strategic accounts across the Americas, helping customers envision, evaluate, and adopt innovative Toshiba solutions while influencing product strategy through customer and market feedback. As a key member of Toshiba Global Commerce Solutions, the Pre-Sales Senior Software Technical Specialist will collaborate across Sales, Product Management, Development, Marketing, and Professional Services organizations to help retailers modernize store operations, improve customer experiences, and accelerate their digital transformation initiatives through the ELERA platform."
That can be About the role (summary). Could also be part of About the role.
Now Responsibilities: The sections under headings: Pre-Sales Leadership & Customer Engagement, Solution Architecture & Technical Consulting, Strategic Sales Support, Cross-Functional Collaboration, Voice of Customer & Product Influence, Industry Expertise & Thought Leadership. Also maybe "Key Competencies" is skills.
We need to list duties as bullet points under Responsibilities. We'll combine all those duty paragraphs into bullet list items.
Let's extract each duty paragraph:
Pre-Sales Leadership & Customer Engagement:
- Support Sales teams and Pre-Sales Solution Architects across the Americas region in positioning and selling the ELERA software portfolio to prospects and existing customers.
- Serve as a subject matter expert (SME) on Toshiba ELERA solutions, capabilities, roadmap, and retail industry applications.
- Lead executive-level customer engagements, strategy sessions, workshops, and business reviews for strategic and complex retail accounts.
- Deliver compelling presentations and demonstrations to customer stakeholders, including C-suite executives and senior business leaders.
- Articulate the ELERA vision, strategy, business value, business value, and competitive differentiation to customers and prospects.
- Develop account-specific solution strategies that align customer business objectives with ELERA capabilities and digital transformation initiatives.
Solution Architecture & Technical Consulting:
- Provide software architecture guidance throughout the sales lifecycle, including workshops, proof-of-concepts (POCs), and pilot programs.
- Design, develop, and deliver customized demonstrations that showcase the “art of the possible” with Toshiba ELERA solutions.
- Lead technical discovery sessions to understand customer business challenges and recommend innovative technology solutions.
- Advise customers on solution design, integration strategies, deployment approaches, and future-state architectures.
- Ensure a seamless transition of customer engagements to Professional Services for implementation and deployment.
Strategic Sales Support:
- Collaborate with Sales and Solution Architect teams to develop customer journey maps and solution roadmaps that drive ELERA adoption and revenue growth.
- Support strategic opportunities by identifying business drivers, operational challenges, and technology requirements.
- Provide competitive positioning, market intelligence, and strategic guidance during customer pursuits.
- Contribute to achieving regional sales goals and revenue targets through effective pre-sales engagement and solution consulting.
Cross-Functional Collaboration:
- Act as a liaison between Product Management, Development, Professional Services, Marketing, and Sales organizations.
- Coordinate internal technical resources required during customer engagements, evaluations, workshops, pilots, and architecture reviews.
- Facilitate collaboration between customer stakeholders and internal teams to ensure successful solution alignment and execution.
- Orchestrate engagement across product, engineering, and delivery teams as needed during the sales cycle.
Voice of Customer & Product Influence:
- Represent customer perspectives and requirements to Product Management and Development teams.
- Provide input regarding product enhancements, feature requests, usability improvements, and emerging market opportunities.
- Participate in customer issue resolution efforts by helping prioritize and communicate product defects and enhancement needs.
- Contribute to Voice of Customer initiatives that improve product quality, adoption, and customer satisfaction.
Industry Expertise & Thought Leadership:
- Maintain a deep understanding of retail operations, store systems, digital commerce, omnichannel experiences, and emerging retail technologies.
- Monitor industry trends and identify opportunities for new technologies, ISV partnerships, and integrations that enhance the ELERA platform.
- Serve as a trusted advisor and source of competitive intelligence for account teams.
- Represent Toshiba Global Commerce Solutions in analyst briefings, customer forums, industry conferences, trade shows, and speaking engagements.
- Partner with Marketing to develop thought leadership content, solution messaging, and go-to-market initiatives.
Key Competencies (Skills):
List: Retail Technology Expertise, Consultative Selling, Solution Architecture, Executive Presence, Strategic Thinking, Digital Transformation, Technical Leadership, Customer Advocacy, Relationship Management, Influencing & Negotiation, Competitive Analysis, Cross-Functional Collaboration, Presentation & Storytelling, Problem Solving, Innovation & Thought Leadership.
Now Required Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field, or equivalent professional experience.
- 7+ years of experience in pre-sales, solution consulting, solution architecture, enterprise software, retail technology, or a related field.
- Deep understanding of retail operations, store technologies, customer engagement platforms, and digital transformation initiatives.
- Proven experience presenting technical and business solutions to executive-level audiences.
- Demonstrated success leading workshops, proof-of-concepts, pilot programs, and customer demonstrations.
- Strong knowledge of enterprise software architecture, APIs, integrations, cloud technologies, and SaaS platforms.
- Experience collaborating across Sales, Product Management, Development, and Professional Services organizations.
- Exceptional communication, presentation, consulting, and stakeholder management skills.
- Ability to travel as required to support customer engagements and industry events.
Preferred Qualifications:
- Experience with retail software platforms, POS systems, self-service technologies, store operations, or digital commerce solutions.
- Experience supporting enterprise retailers and large, multi-site retail organizations.
- Understanding of cloud-native architectures, microservices, and enterprise integration strategies.
- Proven ability to influence product direction through customer and market feedback.
- Experience participating in industry events, analyst engagements, public speaking, or thought leadership activities.
- Familiarity with Toshiba ELERA solutions and retail technology ecosystems.
Benefits:
- Group health coverage (medical, dental, & vision)
- Employee Assistance Programs
- Pre-tax spending accounts
- 401(k) plan (with company match)
- Company provided life insurance
- Pet Insurance
- Employee discounts
- Generous paid holiday schedule, paid vacation & sick/personal days
Pay:
- Competitive salary (no specific figure). We'll just note "Competitive salary" as a bullet? Might be okay.
We must not include boilerplate like EEO etc. Also remove "About The Company" paragraph? That is substantive but maybe could be part of About the role? However the instruction says we can have About the role section. The "About The Company" paragraph is descriptive of the company; we could include it under About the role or maybe a separate section but only allowed headings are those listed. Could embed within About the role as prose. The instruction: "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings but says use those for section headings. Likely we should stick to those headings. So we can put company description in About the role paragraph.
Thus About the role will include the introductory paragraph plus company description.
Now we need to output only HTML fragment, no /, no markdown.
We'll produce something like:
About the role
...
Responsibilities
- ...
...
Requirements
...
Qualifications
...
Skills
...
Benefits
...
Pay
- Competitive salary
Make sure we preserve all details exactly as in posting. Need to be careful not to lose any detail.
Let's craft About the role paragraph:
Combine the introductory paragraph and company description.
Introductory paragraph: "Toshiba Global Commerce Solutions is seeking a highly experienced Pre-Sales Senior Software Technical Specialist to drive consultative solution selling for the Toshiba ELERA® Software and Solutions Portfolio. This role serves as a trusted advisor to customers, Sales, and Solution Architect teams by providing deep technical expertise, retail industry knowledge, and strategic guidance throughout the sales cycle. The ideal candidate will possess extensive experience in retail technology, enterprise software solutions, and digital transformation initiatives. This individual will support strategic accounts across the Americas, helping customers envision, evaluate, and adopt innovative Toshiba solutions while influencing product strategy through customer and market feedback. As a key member of Toshiba Global Commerce
- for any list of duties/requirements/benefits. Use
for prose. We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all points from the posting, but we can format them as lists or paragraphs. We must remove boilerplate: EEO, legal, diversity statements, accommodation request, etc. Also remove navigation, cookie, etc. Also remove duplicated lines. We need to include the company description maybe under About the role or About The Company? The instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have About the role (summary of role), Responsibilities (the duties), Requirements (required qualifications), Qualifications (preferred qualifications), Skills (key competencies), Benefits, Pay. We need to ensure we don't create sections with placeholder/filler. All sections have content. Let's extract content. First, introductory paragraph: "Toshiba Global Commerce Solutions is seeking a highly experienced Pre-Sales Senior Software Technical Specialist to drive consultative solution selling for the Toshiba ELERA® Software and Solutions Portfolio. This role serves as a trusted advisor to customers, Sales, and Solution Architect teams by providing deep technical expertise, retail industry knowledge, and strategic guidance throughout the sales cycle. The ideal candidate will possess extensive experience in retail technology, enterprise software solutions, and digital transformation initiatives. This individual will support strategic accounts across the Americas, helping customers envision, evaluate, and adopt innovative Toshiba solutions while influencing product strategy through customer and market feedback. As a key member of Toshiba Global Commerce Solutions, the Pre-Sales Senior Software Technical Specialist will collaborate across Sales, Product Management, Development, Marketing, and Professional Services organizations to help retailers modernize store operations, improve customer experiences, and accelerate their digital transformation initiatives through the ELERA platform." That can be About the role (summary). Could also be part of About the role. Now Responsibilities: The sections under headings: Pre-Sales Leadership & Customer Engagement, Solution Architecture & Technical Consulting, Strategic Sales Support, Cross-Functional Collaboration, Voice of Customer & Product Influence, Industry Expertise & Thought Leadership. Also maybe "Key Competencies" is skills. We need to list duties as bullet points under Responsibilities. We'll combine all those duty paragraphs into bullet list items. Let's extract each duty paragraph: Pre-Sales Leadership & Customer Engagement: - Support Sales teams and Pre-Sales Solution Architects across the Americas region in positioning and selling the ELERA software portfolio to prospects and existing customers. - Serve as a subject matter expert (SME) on Toshiba ELERA solutions, capabilities, roadmap, and retail industry applications. - Lead executive-level customer engagements, strategy sessions, workshops, and business reviews for strategic and complex retail accounts. - Deliver compelling presentations and demonstrations to customer stakeholders, including C-suite executives and senior business leaders. - Articulate the ELERA vision, strategy, business value, business value, and competitive differentiation to customers and prospects. - Develop account-specific solution strategies that align customer business objectives with ELERA capabilities and digital transformation initiatives. Solution Architecture & Technical Consulting: - Provide software architecture guidance throughout the sales lifecycle, including workshops, proof-of-concepts (POCs), and pilot programs. - Design, develop, and deliver customized demonstrations that showcase the “art of the possible” with Toshiba ELERA solutions. - Lead technical discovery sessions to understand customer business challenges and recommend innovative technology solutions. - Advise customers on solution design, integration strategies, deployment approaches, and future-state architectures. - Ensure a seamless transition of customer engagements to Professional Services for implementation and deployment. Strategic Sales Support: - Collaborate with Sales and Solution Architect teams to develop customer journey maps and solution roadmaps that drive ELERA adoption and revenue growth. - Support strategic opportunities by identifying business drivers, operational challenges, and technology requirements. - Provide competitive positioning, market intelligence, and strategic guidance during customer pursuits. - Contribute to achieving regional sales goals and revenue targets through effective pre-sales engagement and solution consulting. Cross-Functional Collaboration: - Act as a liaison between Product Management, Development, Professional Services, Marketing, and Sales organizations. - Coordinate internal technical resources required during customer engagements, evaluations, workshops, pilots, and architecture reviews. - Facilitate collaboration between customer stakeholders and internal teams to ensure successful solution alignment and execution. - Orchestrate engagement across product, engineering, and delivery teams as needed during the sales cycle. Voice of Customer & Product Influence: - Represent customer perspectives and requirements to Product Management and Development teams. - Provide input regarding product enhancements, feature requests, usability improvements, and emerging market opportunities. - Participate in customer issue resolution efforts by helping prioritize and communicate product defects and enhancement needs. - Contribute to Voice of Customer initiatives that improve product quality, adoption, and customer satisfaction. Industry Expertise & Thought Leadership: - Maintain a deep understanding of retail operations, store systems, digital commerce, omnichannel experiences, and emerging retail technologies. - Monitor industry trends and identify opportunities for new technologies, ISV partnerships, and integrations that enhance the ELERA platform. - Serve as a trusted advisor and source of competitive intelligence for account teams. - Represent Toshiba Global Commerce Solutions in analyst briefings, customer forums, industry conferences, trade shows, and speaking engagements. - Partner with Marketing to develop thought leadership content, solution messaging, and go-to-market initiatives. Key Competencies (Skills): List: Retail Technology Expertise, Consultative Selling, Solution Architecture, Executive Presence, Strategic Thinking, Digital Transformation, Technical Leadership, Customer Advocacy, Relationship Management, Influencing & Negotiation, Competitive Analysis, Cross-Functional Collaboration, Presentation & Storytelling, Problem Solving, Innovation & Thought Leadership. Now Required Qualifications: - Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field, or equivalent professional experience. - 7+ years of experience in pre-sales, solution consulting, solution architecture, enterprise software, retail technology, or a related field. - Deep understanding of retail operations, store technologies, customer engagement platforms, and digital transformation initiatives. - Proven experience presenting technical and business solutions to executive-level audiences. - Demonstrated success leading workshops, proof-of-concepts, pilot programs, and customer demonstrations. - Strong knowledge of enterprise software architecture, APIs, integrations, cloud technologies, and SaaS platforms. - Experience collaborating across Sales, Product Management, Development, and Professional Services organizations. - Exceptional communication, presentation, consulting, and stakeholder management skills. - Ability to travel as required to support customer engagements and industry events. Preferred Qualifications: - Experience with retail software platforms, POS systems, self-service technologies, store operations, or digital commerce solutions. - Experience supporting enterprise retailers and large, multi-site retail organizations. - Understanding of cloud-native architectures, microservices, and enterprise integration strategies. - Proven ability to influence product direction through customer and market feedback. - Experience participating in industry events, analyst engagements, public speaking, or thought leadership activities. - Familiarity with Toshiba ELERA solutions and retail technology ecosystems. Benefits: - Group health coverage (medical, dental, & vision) - Employee Assistance Programs - Pre-tax spending accounts - 401(k) plan (with company match) - Company provided life insurance - Pet Insurance - Employee discounts - Generous paid holiday schedule, paid vacation & sick/personal days Pay: - Competitive salary (no specific figure). We'll just note "Competitive salary" as a bullet? Might be okay. We must not include boilerplate like EEO etc. Also remove "About The Company" paragraph? That is substantive but maybe could be part of About the role? However the instruction says we can have About the role section. The "About The Company" paragraph is descriptive of the company; we could include it under About the role or maybe a separate section but only allowed headings are those listed. Could embed within About the role as prose. The instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings but says use those for section headings. Likely we should stick to those headings. So we can put company description in About the role paragraph. Thus About the role will include the introductory paragraph plus company description. Now we need to output only HTML fragment, no /, no markdown. We'll produce something like:
About the role
...
Responsibilities
- ... ...
Requirements
-
...
Qualifications
-
...
Skills
-
...
Benefits
-
...
Pay
- Competitive salary