Senior Software Implementation Specialist

Responsibilities

• Serve as a strong technical implementation lead with experience configuring and delivering complex software solutions.
• Strong experience with Velocity development and architecture is required, with Groovy scripting highly preferred.
• Proven ability to lead technical initiatives, guide solution architecture, mentor team members, and drive successful project outcomes.
• Comfortable working across databases, interfaces, business rules, and application configuration.
• Configure and customize case management software by designing and implementing forms (screens), searches, user permissions, and workflow steps to meet client requirements.
• Support and enhance data conversion and integration activities by:
• Analyzing client data specifications and performing data mapping to system requirements.
• Reviewing and validating data conversion files for accuracy and integrity.
• Designing and executing validation processes to ensure data quality.
• Identifying, escalating, and recommending solutions for discrepancies or errors.
• Contribute to document and report development by:
• Analyzing client reporting and document requirements.
• Drafting technical specifications and assisting in the design and development of reports using Jasper, Crystal Reports, or Microsoft SQL Reporting Services.
• Gathering requirements and participating in document template development (e.g., eSeries templates, JDA).
• Provide technical training and support by:
• Assisting in conducting administrative and end-user training sessions (on site or online).
• Delivering advanced technical support during go-live events, including troubleshooting system-level issues and submitting bug tickets when defects are identified.
• Design, execute, and optimize test plans for configuration and customization tasks, including unit and end-to-end testing of integrated workflows; document results, analyze failures, and recommend corrective actions.
• Troubleshoot system issues by interpreting server and application logs, diagnosing root causes, applying technical judgment to resolve issues, and escalating when appropriate.
• Contribute to solution optimization by identifying opportunities for efficiency, scalability, and maintainability in implemented configurations and customizations.
• Establish and reinforce best practices for configuration, coding standards, and system testing; may perform code reviews to ensure compliance with standards and maintain quality.
• Collaborate with cross-functional project teams including project managers, implementation specialists, and developers to design and implement effective technical solutions within defined timelines.
• Ensure compliance with workflows, standards, and security requirements, exercising independent judgment to maintain accuracy and consistency.
• Continue developing technical expertise in databases, reporting tools, system configuration, and scripting languages through training and mentorship.
• Travel may be required to support training, go-lives, or other project activities.

Requirements

• Bachelor’s degree or equivalent combination of education and experience (advanced certifications such as PMP or CAPM are a plus but not necessary).
• 9+ years of professional, full-time experience working with relational databases, preferably T-SQL or PL/SQL, including advanced experience in designing, querying, and optimizing data structures for integration and performance.
• Demonstrated experience as an Implementation Specialist or in a software deployment/systems integration role, with responsibility for designing, configuring, customizing, and testing technical solutions.
• Proven ability as an analytical thinker, capable of evaluating complex problems and developing multiple technical approaches to resolution using discretion and judgment.
• Strong verbal and written communication skills for technical audiences, peers, and clients, with the ability to translate business requirements into system specifications and technical designs.
• Hands-on experience with systems analysis and software customization, including configuration, business rule development, data mapping, and report/template development.
• Able to read, interpret, and troubleshoot server and application logs, identifying root causes and designing corrective solutions.
• Understanding of computer networks, including firewalls, routing, and data exchanges, to support integration and security considerations.
• Proven ability to design, document, and execute test plans, including unit testing and end-to-end testing, to validate technical configurations and ensure compliance with client requirements.
• Demonstrated ability to work independently, exercising discretion and judgment in technical matters, while collaborating effectively within project teams.
• Experience mentoring and training junior staff, including reviewing work, providing technical guidance, and reinforcing best practices.
• Must be able to travel as needed to support project implementations, training, and go-live events.
• Experience working within Agile teams or formal training in Scrum or Agile methodologies is considered a strong asset.