Senior Software Engineer, Backend (AI Agent)

This role is part of the Jobright TNT — the private hiring network connecting top talent with top AI startups like Perplexity, Mercor, Cresta, Suno, and 150+ more. Only select, high-signal candidates are invited and recommended directly to hiring teams.

About the role

Cresta is a $1.6B enterprise AI platform born out of the Stanford AI Lab, transforming how Fortune 500 companies run their contact centers.

Responsibilities

• Design, develop, and maintain scalable and robust backend architectures for Cresta’s AI Agent solutions and proprietary models
• Collaborate with cross-functional teams including frontend engineers and machine learning engineers to ensure seamless integration of AI Agents into Cresta’s customer solutions
• Lead initiatives to enhance system scalability and reliability in production environments, focusing on backend services that support AI functionalities
• Drive efforts to optimize server response times, process large volumes of data efficiently, and maintain high system availability
• Innovate and implement security measures, cost-reduction strategies, and performance improvements in backend systems supporting AI Agents

Requirements

• Bachelor's degree in Computer Science or a related field
• 5+ years of experience in backend system architecture, cloud services, or related technology fields
• Proficient in designing and maintaining clear and robust APIs with a strong understanding of protocols including gRPC and REST
• Previous experience working with Virtual Agent or AI Agent systems
• Experience in high-performance database schema design and query optimization, including knowledge of SQL and NoSQL databases
• Experience in containerized application deployment using Kubernetes and Docker in microservices architectures
• Experience with cloud environments such as AWS, Azure, or Google Cloud, with a strong understanding of cloud security and compliance standards