Senior Software Developer Manager

Duties

• Lead the daily operations of the Training and Quality Assurance team
• Develop, implement, and maintain training programs for new hires and existing staff
• Design and update training materials, job aids, and instructional resources
• Conduct instructor-led, virtual, and self-paced training programs
• Establish quality standards and performance evaluation methodologies
• Monitor customer interactions across multiple communication channels to ensure compliance and service quality
• Conduct calibration sessions with operational leadership and quality teams
• Analyze quality trends and identify opportunities for coaching and performance improvement
• Prepare quality assurance reports, dashboards, and performance analyses
• Develop corrective action plans and continuous improvement initiatives
• Cook up with operational leadership to identify training needs and performance gaps

Requirements

• Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related technical discipline (Preferred)
• Minimum eight (8) years of experience in enterprise software development, systems analysis, or application development
• Current Salesforce Developer Certification
• Current Salesforce Agentforce Certification
• Demonstrated experience designing and developing Salesforce-based applications and integrations
• Excellent analytical, troubleshooting, communication, and leadership skills
• Must meet security eligibility requirements