Senior Social Services Coordinator, San Francisco

About KIND Kids in Need of Defense (KIND), launched in 2008, is a global leader in the protection of unaccompanied and separated children. KIND centers the needs, rights, and voices of children migrating alone in search of safety. Through a holistic approach, we combine legal services, advocacy, and partnerships across the private sector, philanthropy, government, and civil society to advance protections for unaccompanied and separated children. We work to ensure that migration systems recognize these children first and foremost as children. Position Summary KIND seeks a Senior Social Services Coordinator to serve alongside the Social Services Management team. Senior Social Services Coordinators provide therapeutic support to high-risk cases, clinical consultations, and contribute to the design and implementation of trauma informed outreach and training within KIND and to external partners. Essential Functions Supports the development of programmatic framework for Social Services including metrics, logic models, and narratives, for grant applications and reportsSupports fundraising and development efforts, as well as grant reporting for the Social Services teamProvides consultation on high risk and vulnerable cases across KIND officesCreates, updates, and implements ethical policies, procedures, and guidelines to be implemented across all field offices and compiled in an updated Social Services HandbookCreates, updates, and implements guidelines for the Social Services team in an interdisciplinary model pertaining to attorney-client and work-product privilege, federal and state confidentiality, and mandatory reporting lawsCreates and implements guidelines on working with unaccompanied children working with pro bono volunteer attorneys with a focus on trauma informed careCreates guidelines and leads Social Services team on self-care, wellness, prevention of vicarious trauma and burnout, as well as appropriate professionalism in client relationsMaintains working partnership with local graduate program and provides supervision to graduate level interns from social work/mental health programsMonitors and evaluates case activities, including client referrals, intakes, case strategy, and case closure through case rounds and regular check-ins of social service internsConsults and works regularly with KIND staff to integrate holistic, trauma-informed, and client-centered services that consider both legal strategy and social service needsEvaluates and provides expert consultation to the Social Services team and KIND attorneys on services referral, needs assessments, advocacy strategy, safety planning, and crisis managementDirects client work, technical assistance, therapeutic support, training, and outreachWorks with small caseload of high-needs clients utilizing a range of therapeutic interventions with an emphasis on screening for trauma, establishing safety, building trust, increasing coping strategies, and providing in-depth support during legal proceedingsConducts needs assessment with KIND’s U.S./Mexico Special Programs team to design and implement quarterly trainings for staff and PBAs. Trainings will include such topics as Trauma Informed Interviewing Skills and Culturally Responsive Practices with Indigenous PopulationsProvides technical assistance and expertise to KIND staff and community partners with an emphasis on Trauma Informed interventions when working with UAC and refugee populationsWorks with community partners to coordinate services and collaborate in efforts; with emphasis on include language access, mental health supports and avoiding re-traumatizationAssists with trainings and presentationsRepresent KIND at local coalitions, courts, and agencies Qualifications And Requirements Graduate degree in social work or related field or 6 years of work experience, combined with Undergraduate degree in social work or related field, in lieu of advanced degreeDepending on location- at least 2 years of experience working with Tender Age children, foster care, at risk youthMinimum of 3 years of experience in social services or non-profit organizations; community organizing, or grassroots and partnership development experience preferredAdvanced skills in Microsoft Suite including Outlook, Excel (including formula function), and Teams; competence with technology-related items including audio-video set-up and executionDemonstrated commitment to improving and/or understanding issues impacting immigrants in the U.S.; preferred experience working with trauma survivorsExperience working with immigrant and refugee children and youth, LGBTQA communities. Ability to work independently, anticipate needs, and take initiative in a high volume, fast-paced environmentExperience supervising interns and volunteers; highly skilled at conducting outreach and managing external partnershipsExperience in data entry and/or data management; experience in case and document database navigation such as ShareFile and Legal Server, including running and interpreting reportsAbility to handle tech related responsibilities including management of digital calendars and video conferencingStrong record of intercultural responsiveness, sensitivity and awareness, cross-cultural communication skills, responsive practices, and a racial equity lensAbility to effectively conduct trainings to diverse audiences in person and virtuallyExperience working with multidisciplinary or interdisciplinary teamsExcellent organizational, time management skills, and attention to detail; ability to work collaboratively; excellent writing and oral communication skillsAbility to thrive in a high-volume workload with fast-changing deadlines and prioritiesAdvanced fluency in English and Spanish, spoken and written, requiredAbility to travel as assignedAbility to work within an office environment, have regular interaction via telephone, teleconference, IM and email with KIND’s team and have in-person meetings with clientsWorking knowledge of Microsoft Office Suite (such as Teams, Excel, etc.)Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunitiesExcellent organizational skills with the ability to work on multiple projects in a deadline-oriented environment; ability to prioritize tasks and delegate as appropriateAbility to multitask and work with a sense of urgency in a dynamic, fast-paced environmentCommitted to practicing and supporting well being and a work-home life balance. Experience working and communicating in a remote environment preferred but not required Our Benefits Medical, dental, and vision insurance with KIND paying 100% of the employee only portion of the premium for one of the three medical plan options, dental, and vision Pre-tax flexible spending account (FSA) for both medical and dependent care Pre-tax transit and parking spending account Employer-paid life insurance and accidental death and dismemberment insurance Employer-paid short and long-term disability insurance For a complete list of benefits, please click here. Our Focus on Wellness KIND recognizes that our ability to help our clients starts with helping our team members. KIND has prioritized wellness for employees through Mindfulness and Wellness Trainings, Wellness Platforms, Employee Assistance and Resilience Programs, Time Away and Office Wellness Activities. For more information regarding our Wellness initiatives please visit this link. Application Instructions To be considered for this role, please submit an employment application at supportkind.org/join-the-team, along with your resume and cover letter. Disclaimer: KIND is committed to an ethical recruitment and hiring process and maintains a firm “no fees” recruitment policy. We will never charge a fee or ask for money as part of the application process. KIND also conducts all interviews via telephone or video conference, and at no time will KIND engage in a text or mobile app-based application or interview process. For more information, please visit the following website: https://supportkind.org/join-the-team/kind-employment-practices/. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.