Senior SMB Sales Manager

Key Responsibilities

• Define and execute the short-term tactical plans and long-term SMB sales strategy in partnership with Lenovo Digital Commerce and SMB Sales leadership.
• Lead the development and execution of growth initiatives focused on revenue, profitability, customer acquisition, retention, and wallet share expansion.
• Drive business performance through forecasting, pipeline management, territory optimization, and strategic resource allocation.
• Develop and implement sales operating rhythms, performance dashboards, and reporting frameworks to ensure consistent execution against business objectives.
• Identify market opportunities, competitive threats, and emerging customer needs to influence go-to-market strategy and sales priorities.

Sales Leadership Team Development

• Lead, inspire, and develop a high-performing SMB sales organization focused on delivering exceptional business results and customer outcomes.
• Establish a culture of accountability, coaching, continuous improvement, and professional development.
• Manage sales leadership processes including quota setting, performance management, talent development, succession planning, and organizational design.
• Conduct regular business reviews and performance assessments to drive productivity, capability development, and attainment of sales objectives.
• Recruit, develop, and retain top sales talent while building future leadership bench strength.

Customer Solution Sales Excellence

• Champion a consultative, solution-oriented sales approach across Lenovo's portfolio, including PCs, Smart Devices, AI Technology, Infrastructure Solutions, Motorola, Software, Services, and Emerging Technologies.
• Drive cross-sell and upsell initiatives to maximize customer lifetime value and increase solution penetration.
• Partner with product, marketing, and sales enablement teams to develop programs that accelerate adoption of new offerings and solutions.
• Ensure the team effectively positions Lenovo as a strategic technology partner for SMB customers.

Cross-Functional Leadership

• Build and maintain executive-level relationships with key stakeholders across Product, Marketing, Finance, Operations, Services, AR, and Post-Sales organizations.
• Collaborate across business functions to optimize customer experience, streamline processes, and support strategic business initiatives.
• Serve as a key voice for SMB customers, influencing product offerings, customer engagement strategies, and business priorities.

Operational Excellence

• Drive forecast accuracy, pipeline health, and sales process discipline across the organization.
• Leverage data analytics and business insights to identify performance trends, risks, and growth opportunities.
• Lead change management initiatives and operational transformation efforts that improve sales effectiveness and scalability.
• Ensure effective utilization of CRM and sales enablement platforms to maximize team productivity and business visibility.