Senior Site Reliability Engineer
About the role
We're hiring our first Site Reliability Engineer to join the central DevOps team and bring SRE principles to Talkiatry's engineering organization. Across our six product teams, you'll be the person who defines what reliability means here and builds the practices, tooling, and culture to deliver it. Reliability is foundational to safe, dependable patient care, and this role exists to make it a first-class part of how we build.
Responsibilities
- Define and roll out an SRE practice for a six-team organization: SLOs/SLIs, error budgets, and reliability standards that teams genuinely adopt.
- Build and improve observability—metrics, logging, distributed tracing, dashboards, and alerting—so that more incidents are detected by monitoring before anyone outside engineering notices.
- Drive down outage frequency by surfacing systemic reliability risks and partnering with teams to remediate them at the root.
- Reduce toil through automation, infrastructure-as-code, and self-service tooling that teams can own and extend themselves.
- Own the health and usability of our observability tooling, providing documentation and training where necessary.
- Run production readiness reviews for new services and partner with engineering leadership on reliability priorities and capacity planning.
Requirements
7+ years in software or infrastructure engineering, with substantial hands-on SRE or production reliability experience. Hands-on experience defining SLOs/SLIs and using error budgets to guide engineering decisions. Deep observability expertise across metrics, logging, tracing, and alerting (e.g., Datadog, Prometheus, Grafana, or similar). Strong experience operating production systems on AWS. Proficiency with infrastructure-as-code (e.g., Terraform) and comfort building automation and tooling (Python, TypeScript, or similar).
Qualifications
Excellent communication skills, with the ability to influence and align teams you don't directly manage. Nice to have: Experience standing up an SRE function for the first time at a startup or scale-up. Familiarity with the stack our teams run on (TypeScript/Node.js, React, AWS EKS & RDS). Background in healthcare, tele-health, or other regulated, compliance-sensitive environments (e.g., HIPAA). Kubernetes or container orchestration experience.
Benefits
Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care
Collaborative environment: be part of building something from the ground up at a fast-paced startup
Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!
Schedule
Full-time
Pay
$160K - $185K