Senior Site Reliability Engineer

About the role

OCI Incident Response is the first line of defense in maintaining the high availability of Oracle’s cloud. We minimize customer-impacting events by making them shorter, less frequent, and less impactful through large-scale incident management. We are at the forefront of reducing event duration by leveraging our operational experience, knowledge of best practices, and ability to develop tools that automate incident management.

Responsibilities

• Solve complex problems related to infrastructure cloud services and automate common tasks to ensure continuous availability with minimal human intervention.
• Command and coordinate SMEs and service leaders to restore services as quickly as possible during major incidents, while keeping accurate and timely data on the progress of such incidents.
• Utilize a deep understanding of cloud computing design patterns and their dependencies to mitigate complex major incidents.
• Embed a methodical approach to troubleshoot large, complex, interconnected systems used in incident detection and orchestration.
• Document pertinent information related to incidents that aids process improvement, identifies deviations, and enables the creation of an incident knowledge base.
• Monitor and evaluate high-level service and infrastructure dashboards, taking action to address identified anomalies.
• Identify opportunities and take ownership of automation and/or continuous improvement of incident management process steps and best practices.
• Define and document the technical architecture of large-scale distributed systems.
• Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services.
• Be responsible for the design and delivery of the mission-critical stack, with a focus on security, resiliency, scalability, and performance.
• Partner with development teams to define operational requirements for product roadmaps.
• Articulate the technical characteristics of services and technology areas, and guide development teams to engineer and add premier capabilities to the Oracle Cloud service portfolio.
• Act as the ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs).

Qualifications

• Bachelor’s degree or higher in Computer Science or relevant work experience.
• 3+ years’ experience in Site Reliability Engineering, DevOps, or System Engineering.
• Must have public cloud operations experience (e.g., AWS, Azure, GCP, OCI).
• Extensive experience with Major Incident Management in a cloud-based environment.
• Demonstrate clear understanding of automation and orchestration principles.
• Experience having worked in at least one modern object-oriented programming language.
• Experience with professional software engineering standard methodologies such as Agile project management, coding standards, code reviews, source control management, build processes, testing, and operations.
• Familiarity with infrastructure automation tools such as Chef, Ansible, Jenkins, Terraform.
• Excellent expertise with several of following technologies: Infrastructure-as-a-Service, CI/CD systems, Docker, RESTful APIs, log analysis tools, debugging tools.