Senior Site Reliability Engineer
Infyshine, Inc · Washington, IL · 2 wk ago
On-siteInformation TechnologyContract
Key Responsibilities
- Ensure high availability and reliability of enterprise applications in a 24×7 production environment.
- Monitor applications, batch jobs, and workflows to maintain operational continuity.
- Lead and manage major incidents (P1/P2) and drive resolution to minimize business impact.
- Perform root cause analysis (RCA) and implement preventive measures.
- Ensure adherence to SLA/SLO and ITIL-based incident, problem, and change management processes.
- Design and maintain monitoring dashboards.
- Implement proactive alerting and improve system observability.
- Diagnose and resolve application and data-related issues using SQL queries and log analysis.
- Provide backend validation and technical support across distributed environments.
- Support release deployments, change validation, and post-deployment activities.
- Participate in disaster recovery testing and release readiness validation.
- Collaborate with infrastructure, DBA, and development teams to resolve technical issues.
- Create and maintain operational documentation, runbooks, and knowledge base articles.
Requirements
- 10+ years of experience in Application Support / Reliability Engineering roles.
- Strong experience in BFSI or enterprise application environments.
- Proven track record in managing production support operations and high-severity incidents.
Required Skills
- GitHub
- AWS
- EC2
- S3
- VPC
- Oracle
- SQL Server
- SQL
- SQR
- Basic Java
- ServiceNow
- Jira
- UNIX
- Linux
- Windows