Senior Site Reliability Engineer

About the role

We're hiring a dedicated SRE to take real ownership of operational excellence across Cloud Infrastructure.

What You'll Own

• Incident management & operational excellence — take custody of the incident process: on-call quality, response, post-mortems, and driving down incident count, time-to-detect, and time-to-resolve.
• Automation & reliability engineering — automate low-frequency, high-consequence operations (the certificate-renewal class of problem — rare, easy to forget, outage-causing when missed), not just the high-frequency toil. You decide what to automate based on risk and blast radius, not just time saved.
• Platform domain — over time, deep ownership of a domain such as Temporal, observability, or Kubernetes operations, partnering with the engineers building in it.
• Vendor & third-party management — own key external relationships and integrations (e.g. LLM API providers, third-party services), today managed manually and informally. Bring structure, automation, and bus-factor resilience.
• FinOps — own cloud and platform cost visibility and efficiency, and the mechanics of how usage maps to billing.

What Success Looks Like (first 12 Months)

• Critical operational knowledge is documented and shared — no single point of failure for vendor, cost, or incident response.
• Measurable reliability gains: fewer SEV1–SEV3 incidents per quarter, faster customer-impact resolution, and a much higher share of incidents caught by monitoring before customers feel them.
• High-risk manual processes are automated and self-documenting.

What We're Looking For

• Strong production operations experience on AWS and Kubernetes; comfortable with MongoDB and scripting/automation in Python.
• An operations-and-reliability mindset — you take pride in systems that run quietly — paired with the instinct to engineer the problem away rather than absorb it manually.
• Sound judgement on incidents and risk; calm and clear under pressure.
• Influences through relationships and evidence, not escalation; comfortable owning a domain and partnering across teams.

Bonus

• Vendor/cost management exposure
• Temporal
• observability tooling

How We Think About This Role

We don't letterbox engineers. You'll have a clear primary mission (operational excellence) but real domain ownership and the mandate to build — not a fixed lane. We expect the shape of the role to evolve as the team grows.