Senior Site Reliability Champion

About the role

Vanguard seeks a Senior Site Reliability Champion to join our dynamic team. Reporting to the Director of Site Reliability Engineering, this role will focus on evaluating applications, platforms, and vendors to ensure resiliency and reliability, leading post-incident reviews, and partnering with product and platform teams to mitigate risks.

Responsibilities

• Evaluate applications, platforms, and vendors to assess resiliency, reliability, and operational risk.
• Design and implement processes that enforce enterprise resiliency and reliability standards.
• Lead blameless post-incident reviews for high-severity incidents or incidents spanning multiple complex product families.
• Partner with product and platform teams to proactively identify and remediate reliability risks before they impact clients.
• Develop, communicate, and evangelize new standards, tools, and frameworks across subdivisions, ensuring consistent adoption.
• Troubleshoot complex production issues and implement durable solutions that prevent recurrence.
• Participate in a periodic on-call rotation to support production stability.
• Evaluate and onboard resiliency and reliability tooling.
• Actively participate in reliability engineering and resilience communities of practice, contributing to shared learning and enterprise consistency.
• Contribute to strategic initiatives that advance Vanguard’s operational maturity and resiliency posture.

Qualifications

• Technical Skills:
• Observability Platforms: Experience with modern observability and monitoring tools, such as Splunk, Honeycomb, CloudWatch, Dynatrace, or AppDynamics.
• Reliability Metrics: Strong understanding of SLIs, SLOs, and SLAs, including dashboarding and reporting practices.
• Monitoring & Alerting: Experience with alert design, anomaly detection, predictive alerting, and synthetic monitoring using structured methodologies.
• Automation & Resilience Engineering: Experience with automation and resilience practices such as Python-based automation, RPA platforms (e.g., Blue Prism, UiPath), chaos engineering, and failure analysis techniques (e.g., FMEA).

Special Factors

• Sponsorship:

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

Empowered to learn, grow, and thrive

• Rajesh D.: Over the past 24 years, I’ve had the privilege of being part of Vanguard that is truly client-owned. What makes this place exceptional is its culture of niceness and collaboration. It’s more than just a job; it’s a place where you can grow, make meaningful contributions, and be part of a supportive, inclusive community. Every day, I am inspired by the dedication of my colleagues and the genuine care we have for our clients. Vanguard is where I and my work truly matters and where one can build a rewarding and fulfilling career.
• Akua A.: I discovered my niche in cybersecurity at Vanguard through a combination of IT roles and the Technology Leadership Program. My initial IT roles provided me a solid technical foundation, while the leadership program offered exposure to various facets of technology and strategic thinking. The highly collaborative environment at Vanguard, combined with access to cutting-edge technology and continuous learning opportunities, solidified my commitment to cybersecurity. This specialization not only leverages my skills and interests but also provides a profound sense of purpose, knowing that my work directly contributes to the safety and trust of our clients.
• Diane T.: What has always stood out to me about Vanguard is the people, our crew. Throughout my Vanguard journey, I’ve gotten a chance to explore various roles in security which has helped me navigate my career, and I have had the opportunity to work with the most incredible, supportive team members and leaders who truly care about me. Vanguard is truly the best place to work.
• Kelly P.: When I was seeking an employer, I was looking for somewhere I could grow, be challenged, collaborate with others who encourage diversity of thought and innovation, and do purposeful, value-driven work that truly makes a difference. I am fortunate to not only have found that during my tenure at Vanguard, but also to find a place where I can build a long and engaging career, experience many milestones (like earning an MBA, getting married, and starting a family), and mentor others who are seeking to do the same. Our mission, combined with our distinctive culture and an encouragement to learn continuously has given me a great opportunity to develop in ways I never imagined!
• Megan M.: Vanguard is not just a great place to work—it is a great place to have a career! As a company, we promote continuous learning and rotations which has allowed me to grow as a technical professional and as a leader. I have been encouraged to take on novel challenges and mentored to hone new skills preparing me for roles that I never imagined.
• Rehana V.: Having started my career at Vanguard, I like to say I grew up here. During my time here, I have received endless support and opportunities for growth and learning. From supporting my diverse needs and perspectives, to affording me the flexibility to meet my personal obligations, Vanguard’s commitment to their crew has helped me grow into the best version of myself. Vanguard’s collaborative culture and mission driven purpose permeates throughout the organization, motivating and inspiring each of us to stay focused and relentlessly client driven.
• Brooke G.: Vanguard has been an incredible place to start and grow my career! From the day I stepped on campus as an intern, I have witnessed and been part of a community that offers a supportive environment, opportunities for continuous learning, and meaningful work. Vanguard’s commitment to diversity, equity, and inclusion has made a significant impact on my personal and professional development.