Senior Site Reliability Champion

About the role

The Senior Site Reliability Champion is responsible for evaluating applications, platforms, and vendors to assess resiliency and reliability, designing and implementing processes to enforce enterprise standards, leading post-incident reviews, partnering with product and platform teams, developing and communicating new standards, tools, and frameworks, troubleshooting complex production issues, and participating in on-call rotations.

Responsibilities

• Evaluate applications, platforms, and vendors to assess resiliency and reliability.
• Design and implement processes that enforce enterprise resiliency and reliability standards.
• Lead blameless post-incident reviews for high-severity incidents or incidents spanning multiple complex product families.
• Partner with product and platform teams to proactively identify and remediate reliability risks before they impact clients.
• Develop, communicate, and evangelize new standards, tools, and frameworks across subdivisions, ensuring consistent adoption.
• Troubleshoot complex production issues and implement durable solutions that prevent recurrence.
• Participate in a periodic on-call rotation to support production stability.
• Evaluate and onboard resiliency and reliability tooling.
• Actively participate in reliability engineering and resilience communities of practice, contributing to shared learning and enterprise consistency.
• Contribute to strategic initiatives that advance Vanguard’s operational maturity and resiliency posture.

Qualifications

• Technical Skills:
• Observability Platforms: Experience with modern observability and monitoring tools, such as Splunk, Honeycomb, CloudWatch, Dynatrace, or AppDynamics.
• Reliability Metrics: Strong understanding of SLIs, SLOs, and SLAs, including dashboarding and reporting practices.
• Monitoring & Alerting: Experience with alert design, anomaly detection, predictive alerting, and synthetic monitoring using structured methodologies.
• Automation & Resilience Engineering: Experience with automation and resilience practices such as Python-based automation, RPA platforms (e.g., Blue Prism, UiPath), chaos engineering, and failure analysis techniques (e.g., FMEA).

Special Factors

• Sponsorship:

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

Empowered to Learn, Grow, and Thrive

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